Signicat

Payment Support Specialist – Maternity Cover

Signicat

full-time

Posted on:

Location Type: Hybrid

Location: Vilnius • Lithuania

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Salary

💰 €2,400 - €2,600 per month

Job Level

Junior

About the role

  • Serve as the primary contact for clients and end-users, expertly handling all invoice and payment-related questions via email and phone.
  • Monitor outstanding receivables and support debt management activities, including follow-ups on overdue payments in line with internal policies.
  • Collaborate closely with our Sales and Development teams to ensure a high level of customer service and the smooth delivery of billing processes.
  • Manage key financial tasks including, invoice processing, payment management, refunds, and debt reconciliation.
  • Gather valuable customer feedback and advocate for their needs across departments to drive continuous improvement.
  • Actively contribute to enhancing and streamlining our company's billing processes.

Requirements

  • At least one year of experience in customer support or a related field
  • Exceptional written and verbal communication skills in Lithuanian and English (fluency in a second language is a great asset)
  • A natural problem-solver with strong analytical skills and meticulous attention to detail
  • The ability to thrive in a fast-paced environment while managing multiple ongoing tasks
  • A true team player with a client-first mindset and a genuine passion for helping people
  • A continuous learner who is receptive to feedback and always looking to grow.
Benefits
  • Tailored benefits package by location - we aim to empower our employees by offering customised benefits suited to each market
  • Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences
  • Hybrid work style - collaborate with the team in-office several days a week and embrace the flexible work model
  • Work-life balance - enjoy extra paid days off during the summer and Christmas season annually. Also, we will celebrate your work anniversaries with additional days off to recognise and reward your milestones
  • Health & Wellness - we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app
  • Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, defined career paths and internal mentorship opportunities
  • Customised onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning
  • Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country
  • Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about
  • Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together
  • Meet-ups - frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don’t want to miss
  • Modern workplace - our contemporary yet homey office in Vilnius offers a pet-friendly environment and features an outdoor terrace situated in the vibrant district of Paupys.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
invoice processingpayment managementdebt reconciliationcustomer support
Soft Skills
written communicationverbal communicationproblem-solvinganalytical skillsattention to detailteam playerclient-first mindsetpassion for helping peoplereceptive to feedbackcontinuous learner