Signicat

Customer Support

• Work shifts as part of a Monday-to-Friday rota covering days, evenings, and nights
• Triage incoming alerts and customer tickets
• Operate our customer-facing status page during incidents and maintenance windows
• Handle inbound enquiries about ongoing or recent service events
• Take part in incident postmortems and contribute to continuous improvement
• Produce customer-facing incident reports based on output of postmortem process
• During day shifts, contribute to regular Customer Support ticket queue
• Help maintain the team’s playbooks, templates, and knowledge base

Customer Support Specialist – On-Call

Frontend Engineer

• Build & Own: Take full ownership of designing, developing, and deploying scalable front-end and back-end web applications with Spring Boot and Angular in a cloud-native environment.
• Collaborate & Mentor: Work with product, designers, security, and fellow engineers to solve key challenges, strengthening the team through code reviews and knowledge sharing.
• Learn & Improve: Embrace continuous learning and self-improvement. Apply new technologies and ideas to evolve our platform, processes, and engineering culture.

Customer Support Specialist – On-Call

Senior Software Engineer, Full Stack – Angular/Spring Boot