Production Support Manager – IT
Signet Jewelers
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Texas • United States
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Tech Stack
About the role
- Manage and lead an offshore, vendor-based L2 production support team.
- Establish clear performance expectations, accountability measures, and service delivery standards across all L2 resources.
- Foster a culture of collaboration, ownership, continuous improvement, and operational excellence within an offshore delivery model.
- Actively manage vendor relationships, including performance reviews, issue escalation, staffing needs, and contract adherence.
- Provide coaching, mentoring, and development guidance to ensure technical depth and production readiness across the L2 team.
- Own L2 support for enterprise integrations built on AWS services and Informatica.
Requirements
- 10+ years of IT experience, including significant experience in production support and operations
- 5+ years of experience managing production support teams, including offshore and vendor-based delivery models.
- Strong background supporting enterprise integration platforms, preferably leveraging AWS services, Informatica, and SFTP-based integrations.
- Demonstrated experience managing vendor-based delivery models and driving accountability across partners.
- Hands-on experience using Jira Service Management and Confluence to manage operational demand and production knowledge.
- Strong listening, verbal, and written communication skills with the ability to translate technical information into understandable terms for varied audiences.
Benefits
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous time off + company holidays
- Merchandise discount
- Learning & Development programs
- Much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
production supportenterprise integrationsAWS servicesInformaticaSFTP-based integrationsvendor managementperformance reviewscoachingmentoringoperational excellence
Soft Skills
collaborationownershipcontinuous improvementcommunicationaccountabilityleadershipproblem-solvingteam developmentadaptabilityinterpersonal skills