Senior Customer Success Manager, Strategic Accounts
Genesys
CRM Campaign Manager
Signet Jewelers
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $87,500 - $105,500 per year
Job Level
Mid-LevelSenior
About the role
- Own Email and SMS across assigned brand to ensure programs are set up for YoY revenue and list growth including approval of monthly calendars, leading the charge to ensure the correct branded customer experience through storytelling, and managing a robust testing schedule.
- Collaborate to deliver creative briefs, execution, and measurement and reporting
- Own CRM governance as it relates to pop-ups and email best practices
- Partner with other CRM Campaign Managers to bring to life a holistic CRM strategy
- Monitor competitive CRM communications and share insights across Signet brands.
Requirements
- Bachelor's degree in marketing, business, or a related field
- Minimum of 3 years of relevant experience in email planning and execution
- Experience in Email and SMS execution, preferably in a fast-paced environment
- Familiarity with email builds, deliverability best practices, and troubleshooting techniques
- Experience with audience segmentation and personalization
- Proven experience in marketing execution, including email design, segmentation, deployment, and reporting
- Experience working with marketing automation workflows to deliver timely, personalized messages
- Strong experience with channel execution tools (e.g. ESP, Sailthru, Attentive, Movable Ink)
- Strong project management skills with the ability to manage multiple campaigns simultaneously and meet tight deadlines
- Strong analytical skills, able to analyze campaign performance data (e.g. Adobe Analytics), identify trends and insights, and provide actionable recommendations to improve future campaigns.
Benefits
- Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
- 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
- Generous Time Off – Recharge with a robust PTO package, plus company holidays.
- Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
- Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
- Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
email planningemail executionSMS executionaudience segmentationpersonalizationemail designcampaign deploymentcampaign reportingmarketing automation workflowsanalytical skills
Soft skills
project managementcollaborationcommunicationcreativityinsight sharingtime managementproblem-solvingstorytellingattention to detailadaptability
