Customer Success Manager
Siemens Healthineers
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $107,060 - $160,600 per year
Job Level
Mid-LevelSenior
About the role
- Establishes and maintains close working relationships with the customer, local Service Operations Manager (RSM), Key Account Manager (KAM)/Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resources
- Supports all aspects of service delivery and daily operations
- Works with Local RSM’s to plan and manage the service business as contracted through Siemens
- Monitors training for personnel resources and provides feedback to RSM’s to ensure only trained personnel are servicing equipment
- Immediate availability to oversee all operational activities (acts as on-site RSM)
- Receives system status alerts and provides regular communications to key account contacts on all service activity
- Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners
- Engages in technical escalation management by supporting the process with the RSM, CSE, Customer Service Material Logistics (CSML) (parts) and technical support resources
Requirements
- BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred
- Minimum of 3 years professional experience with a background in supporting imaging & biomedical technology maintenance operations excellence
- Excellent communication skills – verbal, written, presentation
- Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service deliveryoperations managementAccounts Receivable analysistechnical escalation managementbiomedical technology maintenanceimaging technology support
Soft skills
communicationresults-drivenaction orientedcustomer impact focus
Certifications
BS/BA in medical fieldBS/BA in engineering/technologyBS/BA in business administration