Signature Solar

Customer Service Associate

Signature Solar

full-time

Posted on:

Location Type: Office

Location: Sulphur Springs • Texas • United States

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About the role

  • Handle incoming calls, emails, and occasional face-to-face inquiries from customers.
  • Act as the first point of contact for customer concerns, inquiries, and support requests.
  • Efficiently track and monitor customer orders from initiation to delivery.
  • Keep customers informed about the status of their orders and provide accurate delivery timelines.
  • Work closely with customers to identify and resolve any issues or concerns they may have.
  • Collaborate with internal departments to find effective solutions and ensure customer satisfaction.
  • Assess customer needs and determine the appropriate department for issue resolution.
  • Facilitate transfers to specialized departments when necessary, ensuring a seamless customer experience.
  • Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
  • Provide order support, changes, and payments and coordinate with the sales team and customers.
  • Stay informed about Signature Solar's products and services to effectively address customer inquiries.
  • Participate in ongoing training to enhance product knowledge and customer service skills.
  • Gather and report customer feedback to contribute to continuous improvement initiatives.
  • Identify opportunities to enhance the overall customer experience.
  • All other duties assigned.

Requirements

  • 2+ years of recent customer service experience
  • 2+ years of basic computer experience
  • Ability to communicate clearly and effectively via face-to-face, voice, and email.
  • Excellent time and task management skills.
  • Ability to efficiently utilize various software applications, multiple screens, and headsets with microphones while interacting with a customer.
  • Strong attention to detail, willing attitude, and critical thinking skills.
  • Dependability, with a commitment to consistently work a 40-hour work week.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder trackingissue resolutionrecord keepingproduct knowledgefeedback reportingtime managementtask managementcritical thinking
Soft Skills
communicationdependabilityattention to detailwilling attitude