Signature Solar

Supply Chain

• The Assistant Warehouse Manager is responsible for ensuring business objectives are met or exceeded for safety, quality, accuracy, service, productivity, cost, and efficient storage/shipping/receiving/handling of finished goods while motivating, coaching and developing subordinate staff in the day-to-day performance of their jobs.
• Work closely with the Warehouse Manager and coordinate the operations and production teams through regularly scheduled meetings, conducting performance reviews, and effectively resolving performance issues.
• Improve performance through implementation of process improvement initiatives based on industry best practices.
• Utilize and work efficiently within a WMS environment to track and analyze processes and performance while overseeing receiving and stowing, picking and packing, shipping, inventory management, and documentation.
• Optimize efficient layouts, workflows, and utilization of warehouse space.
• Collaborate with other cross-functional departments, such as procurement, logistics, and quality control, to ensure that distribution operations align with the overall goals of the company.
• Develop metrics for measurement of team performance.
• All other duties assigned.
• A successful candidate will demonstrate: Foster a “safety first” culture through awareness, training, and accountability.
• Operational excellence by identifying areas for continuous improvement which drives warehouse utilization, sustained performance, and productivity.
• Ability to work under deadlines to ensure workflow efficiency.
• Initiative, problem solving, and prioritization.

Assistant Warehouse Manager

Support Engineer

• Provide exceptional customer support by handling incoming phone calls and emails.
• Troubleshoot customers’ equipment issues and effectively addressing their inquiries.
• Manage a high volume of incoming phone calls and emails from customers.
• Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems.
• Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems.
• Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system.
• All other duties assigned.

Technical Support Associate

Sales

• Provide leadership, direction, and support to a team of Business Development Managers.
• Conduct regular team meetings to discuss goals, strategies, and challenges.
• Mentor and coach team members to enhance their performance and professional development.
• Develop and execute strategic plans to achieve sales targets and contribute to the overall growth of the company.
• Collaborate with senior management to align team objectives with the company's business goals.
• Coordinate and oversee the training program for new Business Development Managers, ensuring a comprehensive understanding of Signature Solar's products, services, and sales processes.
• Foster a continuous learning environment to keep the team updated on industry trends and advancements.
• Monitor individual and team performance, providing constructive feedback and implementing corrective actions as needed.
• Analyze sales data and market trends to identify areas for improvement and optimize sales strategies.
• Foster strong collaboration between the solar sales team and internal departments to enhance product knowledge and streamline processes.
• Communicate effectively with key stakeholders, promoting a cohesive and aligned approach to business development.
• Oversee the cultivation of relationships with potential clients through targeted outreach efforts, networking events, and prospecting.
• Support team members in conducting effective solar sales presentations and demonstrations to potential clients.
• Manage travel schedules efficiently to maximize productivity and ensure effective client engagement.
• Safely operate a vehicle to attend client meetings, networking events, and business-related activities.
• All other duties assigned.

Assistant Warehouse Manager

Technical Support Associate

Regional Sales Manager