Signature Solar

Support Engineer

• Provide exceptional customer support by handling incoming phone calls and emails.
• Troubleshoot customers’ equipment issues and effectively addressing their inquiries.
• Manage a high volume of incoming phone calls and emails from customers.
• Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems.
• Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems.
• Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system.
• All other duties assigned.

Technical Support Associate

Sales

• Provide leadership, direction, and support to a team of Business Development Managers.
• Conduct regular team meetings to discuss goals, strategies, and challenges.
• Mentor and coach team members to enhance their performance and professional development.
• Develop and execute strategic plans to achieve sales targets and contribute to the overall growth of the company.
• Collaborate with senior management to align team objectives with the company's business goals.
• Coordinate and oversee the training program for new Business Development Managers, ensuring a comprehensive understanding of Signature Solar's products, services, and sales processes.
• Foster a continuous learning environment to keep the team updated on industry trends and advancements.
• Monitor individual and team performance, providing constructive feedback and implementing corrective actions as needed.
• Analyze sales data and market trends to identify areas for improvement and optimize sales strategies.
• Foster strong collaboration between the solar sales team and internal departments to enhance product knowledge and streamline processes.
• Communicate effectively with key stakeholders, promoting a cohesive and aligned approach to business development.
• Oversee the cultivation of relationships with potential clients through targeted outreach efforts, networking events, and prospecting.
• Support team members in conducting effective solar sales presentations and demonstrations to potential clients.
• Manage travel schedules efficiently to maximize productivity and ensure effective client engagement.
• Safely operate a vehicle to attend client meetings, networking events, and business-related activities.
• All other duties assigned.

Regional Sales Manager

Business Analyst

• Develop, enhance, and maintain performance models, forecasts, and business performance dashboards.
• Support monthly, quarterly, and annual budgeting processes with detailed variance analysis and performance reporting.
• Analyze trends in revenue, margin, expenses, and operational metrics to identify risks, opportunities, and improvement areas.
• Prepare and deliver presentations, reports, and insights for senior leadership to support strategic decision-making.
• Partner with business units to understand operational drivers and translate them into financial impact.
• Assist Controller and FP&A with long-range strategic planning, budgeting, scenario modeling, and sensitivity analysis.
• Identify process improvement opportunities and support automation of reports and analyses.
• Ensure data accuracy, consistency, and integrity across systems and models.

Business Analyst – Planning & Strategy

Customer Support

• Handle incoming calls, emails, and occasional face-to-face inquiries from customers.
• Act as the first point of contact for customer concerns, inquiries, and support requests.
• Efficiently track and monitor customer orders from initiation to delivery.
• Keep customers informed about the status of their orders and provide accurate delivery timelines.
• Work closely with customers to identify and resolve any issues or concerns they may have.
• Collaborate with internal departments to find effective solutions and ensure customer satisfaction.
• Assess customer needs and determine the appropriate department for issue resolution.
• Facilitate transfers to specialized departments when necessary, ensuring a seamless customer experience.
• Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
• Provide order support, changes, and payments and coordinate with the sales team and customers.
• Stay informed about Signature Solar's products and services to effectively address customer inquiries.
• Participate in ongoing training to enhance product knowledge and customer service skills.
• Gather and report customer feedback to contribute to continuous improvement initiatives.
• Identify opportunities to enhance the overall customer experience.
• All other duties assigned.

Technical Support Associate

Regional Sales Manager

Business Analyst – Planning & Strategy

Customer Service Associate