Signature Aviation

Operations

• Design and implement a centralized, technology-enabled guest operations model leveraging AI, automation, analytics, and scalable communication platforms
• Establish and maintain the NOC as the operational hub for guest support and service coordination across the network
• Develop scalable workflows, service standards, escalation pathways, and support models that balance guest experience with operational efficiency
• Lead the evolution and modernization of guest operations through emerging technologies, automation, and process optimization initiatives
• Manager the Call Center Manager and downstream teams and ensure alignment between staffing models, routing logic, performance expectations, and operational objectives
• Partner with commercial, operational, and guest experience stakeholders to align communication strategies and service delivery

Senior Manager, Guest Operations Strategy

Security Engineer

• Lead the strategic and operational security efforts across Azure and hybrid cloud environments.
• Safeguard mission-critical applications and systems, enable secure digital transformation, and drive business innovation while maintaining a robust security posture.
• Manage and mentor a team of cybersecurity professionals, ensuring alignment with organizational objectives and fostering a culture of security excellence.
• Spearhead the design, implementation, and governance of secure cloud-first and hybrid environments, ensuring agility, resilience, and compliance with global regulations.

Cloud Security Manager – Azure

Product Manager

• Own the day-to-day product delivery process across multiple agile teams, collaborating with stakeholders across IT and the business to ensure alignment on priorities and outcomes.
• Evaluate business requirements to identify opportunities for improvement and innovation. Analyze data and processes to uncover insights and trends that can inform solution design.
• Reduce uncertainty by communicating with a variety of stakeholders across the organization to ensure the goals are clear and the vision is aligned with business objectives.
• Manage a group of Product Owners to deliver the overall roadmap for Payments
• Gather and document detailed requirements, user stories, and acceptance criteria.
• Manage and prioritize the product backlog to ensure clear, actionable work for engineering teams.
• Collaborate with Solution Architects and Developers to validate technical feasibility and align with architectural standards.
• Track and monitor product milestones.
• Support integration efforts with third-party platforms (e.g., CRM systems, pricing engines, payment gateways).
• Coordinate across teams to identify dependencies and resolve blockers quickly.
• Ensure that features meet quality, security, and compliance standards before release.
• Work closely with QA teams to define test plans and support user acceptance testing.

Senior Manager, Guest Operations Strategy

Cloud Security Manager – Azure

Product Manager, Payments