Signature Aviation

Analyst

• **Essential Duties and Responsibilities: **
• *(Other duties may be assigned) *
• - **Advanced Trend Analysis:** Conduct comprehensive examinations of major workforce practices and trends, offering actionable strategies for enhancement.
• - **Stakeholder Collaboration:** Lead in-depth discussions with key stakeholders to fine-tune workforce strategies.
• - **Workforce Modeling:** Develop sophisticated workforce models, anticipating future business needs and challenges.
• - **Presentation Mastery:** Create and deliver engaging, data-driven presentations for top-tier management and external partners.
• - **Capacity Planning:** Oversee the mapping of workforce capacity to ensure alignment with operational demands.
• - **Mentorship:** Guide and train junior analysts, fostering a culture of continuous learning and growth.

Senior Analyst, Workforce Optimization

Accounting Manager

• Accurately process fuel orders into the Fuel Management System (FMS) and/or AS/400 (accounting system).
• Coordinate the collection, collation, and entry of fuel tickets and related documentation.
• Record daily ending inventories and generate daily fuel close reports within FMS.
• Reconcile fuel transactions, identify and resolve variances, and ensure adherence to internal financial controls.
• Support the completion of required financial reports, audits, and reconciliations for the FBO.
• Maintain documentation and compliance in accordance with company financial policies and procedures.
• Provide administrative support to local leadership as needed, including handling correspondence, scheduling, and report preparation.
• Participate in process improvement and compliance initiatives to enhance accuracy, timeliness, and efficiency across FBO finance activities.
• Perform other duties of a similar level and scope as required by local leadership or business needs.

Associate, Accounting

Ecommerce

• Lead and support onboarding efforts for operator accounts and customers into the Signature Vision digital portal.
• Develop onboarding frameworks, materials, and training approaches to drive adoption and self-service behaviors.
• Partner with Global Sales, BRAVO helpdesk, and Operations teams to ensure a consistent and effective onboarding experience.
• Monitor onboarding success metrics (activation, usage, engagement) and identify gaps in adoption.
• Design and manage ongoing Voice of Customer programs to gather feedback across digital touchpoints.
• Collect insights through surveys, interviews, direct feedback, usage data, and stakeholder inputs.
• Partner with Sales, Operations, and Customer Support teams to capture real-time customer sentiment and feedback.
• Establish consistent reporting mechanisms to share VoC insights with internal stakeholders.
• Aggregate customer feedback and behavioral data to identify recurring pain points and friction within the digital experience.
• Translate insights into clear, prioritized recommendations for platform enhancements and improvements.
• Partner with IT, UX, and Product teams to define requirements and support delivery of enhancements.
• Track and measure the impact of implemented improvements on customer satisfaction and platform adoption.
• Act as a central point of coordination between Digital, Marketing, IT, Commercial, and Operations teams for customer experience improvements.
• Communicate insights, priorities, and updates clearly to stakeholders, ensuring alignment on digital experience initiatives.
• Support change management efforts related to new features, enhancements, and onboarding processes.
• Utilize dashboards and analytics to monitor user behavior, engagement, and adoption trends within Signature Vision.
• Provide regular performance summaries and actionable insights to inform business decisions.
• Identify opportunities to improve processes, workflows, and overall efficiency of digital experience initiatives.

Digital Experience Analyst

Payroll

• Process and review multi-state payrolls on a regular cycle (weekly, bi-weekly, for US and weekly and semi-monthly for Canada)
• Audit payroll data for accuracy, including earnings, deductions, taxes, and timekeeping inputs
• Ensure compliance with federal, state, and local payroll tax regulations
• Reconcile payroll reports, general ledger accounts, and benefit deductions
• Investigate and resolve payroll discrepancies, employee inquiries, and system issues
• Maintain and update employee payroll records in the HRIS/payroll system (e.g., UKG, Oracle, ADP)
• Prepare and analyze payroll reports for internal stakeholders, Finance, and auditors
• Support year-end activities, including W-2 processing and audits
• Assist with payroll system implementations, upgrades, and process improvements
• Collaborate with HR on changes related to compensation, benefits, and employee status
• Ensure proper documentation and adherence to internal controls and audit requirements
• Processes payroll distribution, direct deposits, retroactive payments, voluntary payroll deductions, and identifies and researches exceptions
• Researches, analyzes, and resolves payroll related issues or questions from employees and other internal staff
• Receives and responds to pay related inquiries and collects emails from multiple locations that time sheets are ready to pull from time management system for processing
• Makes adjustments to amounts paid including overtime, vacation, sick, bonuses, garnishments, short-term disability; and maintains garnishments in payroll database
• Responds to queries from garnishment agencies and issues and records adjustments to pay related to previous errors or retroactive increases
• Compiles statistical reports, statements, and summaries related to pay and submits them to appropriate departments
• Processes manual checks, voids, stop payments, and direct deposit reversals, as needed

Payroll Analyst

Marketing Analyst

• Develop, implement, and maintain personalized, journey-based and trigger-based marketing campaigns that guide customers from awareness to booking and loyalty.
• Design lifecycle communications that influence demand, support pricing adoption, and accelerate digital reservations.
• Partner with marketing and CRM teams to execute targeted lifecycle programs across digital channels.
• Build and execute lifecycle campaigns within CRM and marketing automation platforms, including designing and developing email and digital assets using HTML code, while configuring campaign triggers, segmentation rules, and communication workflows.
• Manage campaign scheduling, testing, and deployment across email and digital channels.
• Use defined customer personas and journey maps to design campaigns aligned to key decision points in the customer lifecycle.
• Identify friction points and opportunities within the digital journey to improve engagement and conversion, based on behavioral data and campaign performance.
• Conduct A/B testing on messaging, timing, and audience segmentation to improve engagement and conversion.
• Continuously optimize campaigns based on performance data and customer behavior insights.
• Apply customer segmentation strategies to tailor communications and develop messaging based on customer type, behavior, and preferences.
• Enable personalized digital experiences that increase engagement and strengthen customer relationships.
• Support broader B2B marketing initiatives by aligning lifecycle campaigns with brand storytelling and industry engagement.
• Coordinate with marketing teams on integrated campaigns tied to new offerings, share of wallet growth, customer acquisition, loyalty programs, awareness and digital capabilities.
• Monitor campaign performance and customer engagement metrics to identify opportunities for lifecycle effectiveness through testing and optimization
• Translate data into clear and compelling insights for digital experience, product teams, and business that inform future campaigns and journey enhancements.

Lifecycle Marketing Analyst

• Assist in the study of workforce trends, specifically in areas like sick leave, training, and overtime.
• Participate in stakeholder discussions, collecting essential data and insights.
• Support the creation of basic workforce models based on current business requirements, focused on outage planning and execution, such as Sick and Vacation liability.
• Help senior staff prepare and refine presentations for various stakeholders with in-depth analytical options for the objectives of the business.
• Gather and develop relevant data for capacity planning, operations analysis, workforce-related requirements, and market information to create necessary technical support for workforce optimization initiatives.

Analyst, Workforce Optimization

General Counsel

• Establish, maintain, and oversee an effective ethics and compliance program for the Company
• Focus attention on consulting, investigations, training and auditing functions
• Support the Legal team with respect to general corporate and litigation matters
• Lead and support data privacy initiatives, ensuring handling of personal data aligns with global privacy laws and best practices

Legal Counsel – Ethics, Compliance, Data

Manager

• Lead and develop a high-performing team, overseeing performance management, training, and succession planning.
• Drive cross-functional coordination to align planning, inventory, and logistics strategies with business needs.
• Analyze trends and demand requirements to optimize capacity planning and resource allocation.
• Utilize data-driven insights and reporting to drive efficient decision-making.
• Develop financial plans and cost controls to ensure budget alignment and operational efficiency.
• Implement stock level and procurement strategies to balance availability and cost efficiency.
• Oversee cycle counting, auditing, and inventory accuracy initiatives.
• Assess risk factors and mitigation strategies for inventory disruptions.
• Manage asset lifecycle planning and ROI evaluation for long-term value optimization.
• Coordinate supply chain activities, ensuring seamless transportation and warehousing operations.
• Strengthen strategic sourcing partnerships with procurement to improve supplier relationships and cost efficiency.
• Enhance distribution networks to support operational agility and responsiveness.

Senior Manager, Operational Assets

Director

• Design & Execute a Learning Strategy: Evolve our company-wide learning and build our development roadmap that supports growth, engagement, and capability building.
• Partner with our Talent Management team, Leadership and People Mangers to assess our current state of learning through needs assessment and comprehensive review of data to drive a learning environment that supports our team members.
• Partner with Subject Matter Experts (SMEs) to translate complex knowledge into actionable learning; iterate on solutions through stakeholder socialization and feedback loops.
• Leverage adult learning theory and modern instructional design to produce engaging, learner-centered materials that drive retention and behavior change.
• Establish a robust evaluation framework to measure the efficacy of content, delivery, and learner outcomes, using data to continuously refine and elevate the learning experience.
• Lead high-energy workshops and strategic discussions that inspire engagement and practical application across all levels of the organization.
• Ensure all development initiatives are closely aligned with business priorities and long-term strategic goals.
• Strategically vet and manage third-party L&D partnerships, ensuring high-quality delivery and maximum ROI.
• Act as the internal authority on emerging L&D trends, learning technologies, and innovative pedagogical methods to keep our team future-ready.
• Build high-quality learning experiences for employees at all levels—including onboarding, early career, people leader development, and high-potential talent/succession programs.
• Lead a small, agile L&D team and partner with cross-functional leaders to build a shared learning culture.