Senior Manager, Guest Operations Strategy

Signature Aviation

Manager leading the design and implementation of guest operations strategy for Signature Aviation. Overseeing modernization and scaling efforts through technology and automation across 200+ locations.

Posted 5/29/2026full-timeOrlando • Florida • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Design and implement a centralized, technology-enabled guest operations model leveraging AI, automation, analytics, and scalable communication platforms
Establish and maintain the NOC as the operational hub for guest support and service coordination across the network
Develop scalable workflows, service standards, escalation pathways, and support models that balance guest experience with operational efficiency
Lead the evolution and modernization of guest operations through emerging technologies, automation, and process optimization initiatives
Manager the Call Center Manager and downstream teams and ensure alignment between staffing models, routing logic, performance expectations, and operational objectives
Partner with commercial, operational, and guest experience stakeholders to align communication strategies and service delivery

Requirements

What you’ll need

8+ years of experience in operations, guest support, contact center leadership, or operational transformation environments
Demonstrated experience modernizing or scaling customer support or operational communication functions through AI-enabled technologies, automation, and digital communication platforms
Experience leading large-scale operational transformation initiatives within complex, distributed organizations

Benefits

Comp & perks

Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AIautomationanalyticsprocess optimizationworkflow developmentservice standardsescalation pathwaysoperational efficiencycontact center leadershipoperational transformation

Soft Skills

leadershipcommunicationcollaborationstrategic alignmentstakeholder managementguest experience focusoperational alignmentperformance managementteam managementservice coordination