Signals

Client Services Executive – Late Shift

Signals

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • 🇵🇹 Portugal

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Salary

💰 €20,000 - €22,000 per year

Job Level

Mid-LevelSenior

About the role

  • Responding to client inbound requests in a timely and concise manner as so to eliminate the likelihood of repeat issues:
  • Offering technical support via a variety of inbound channels (chat, email, phone), which may include, but is not limited to:
  • Assisting with login queries
  • Email delivery investigations
  • News article, publication and content investigations/analysis
  • Investigating platform issues and potential bugs
  • Analysing data sets
  • Build strong relationships with key clients, providing exceptional technical support and guidance.
  • Deliver and design engaging product training and onboard new clients.
  • Proactively identify and resolve client issues.
  • Manage complex client projects, collaborating effectively with internal teams (Sales, Customer Success, Implementation).
  • Contribute to the development and improvement of client service processes.
  • Advocate for client needs, influencing product roadmap development.
  • Ability to understand overarching business goals and KPIs, ensuring adherence to processes and adapt to changing needs as they arise.
  • Own and maintain our client-facing Help Centre, ensuring content is relevant and up-to-date.
  • Mentor and coach junior team members.

Requirements

  • Excellent English (C2 level for non-native speakers)
  • Experience in a client-facing role (e.g., Sales Engineer, Customer Support Agent, Technical Account Manager) as well as experience in Product Training
  • Experience with large enterprise clients
  • Strong technical aptitude and problem-solving abilities
  • Outstanding communication, interpersonal, and presentation skills
  • Ability to work independently and as part of a team
  • Experience using CRMs, Project Management tools (Salesforce, Jira, Trello or similar)
  • Knowledge of social media landscape and APIs is a plus
  • Must be able to work US hours while based in Lisbon - from 13h00 until 22h00, weekdays
Benefits
  • Not specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportdata analysisproduct trainingproblem-solvingclient project managementcontent investigationbug investigationlogin query assistanceemail delivery investigationclient service process improvement
Soft skills
communicationinterpersonal skillspresentation skillsrelationship buildingmentoringcoachingindependenceteam collaborationproactive issue resolutionadaptability