SignalFire

Senior Director of Portfolio Operations

SignalFire

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Internal Systems Integration & Optimization: Assess current workflows, tooling, and data flows across all Portfolio Success functions to identify optimization iterations.
  • Identify and deploy automations within the firms broader systems (including but not limited to CRMs) to increase efficiency, reduce manual work, and improve data accuracy.
  • Provide recommendations and guidance to other Portfolio Success teams on automation opportunities and process enhancements.
  • Design a unified operating framework to ensure cross-team coordination and eliminate silos.
  • Augment and maintain shared dashboards and reporting structures for tracking engagement, activation, and outcomes.
  • Playbook Development & Deployment: Build standardized, repeatable playbooks for firm-wide initiatives (e.g., founder onboarding, network activation, cross-portfolio programs).
  • Ensure playbooks are actionable, measurable, and adaptable across sectors and company stages.
  • Codify best practices from past programs into reusable templates and SOPs.
  • Portfolio Company Support: Partner with SignalFire’s Portfolio Success team (Marketing, Talent, Operating Partners, etc.) to deliver scalable, repeatable services for portfolio companies.
  • Establish closed-loop feedback mechanisms (e.g., CSAT, founder NPS, Deal Team feedback) and internal portfolio assessments to continuously refine how Portfolio Success services are defined and delivered.
  • Assist in the development of success metrics for each initiative and monitor progress against them.
  • Act as the central project manager, ensuring deliverables are completed on time and meet quality standards.
  • Data & Insights: Lead analysis efforts that turn data into clear, actionable insights for firm leadership and drive continuous improvements.
  • Define practical measures of key motions across the firm and with the portfolio, providing insights and greater alignment (OKRs, KPIs, etc.).
  • Synthesize data into insights highlighting impact, gaps, and opportunities for optimization.
  • Manage quarterly “portfolio success health” reporting for internal leadership and LP updates.
  • Cross-Team Communication & Enablement: Facilitate regular cross-functional syncs to share updates, surface needs, and align priorities.
  • Create internal resource hubs, guides, and dashboards to ensure all team members can easily access relevant information.
  • Act as the go-to liaison for resolving cross-team bottlenecks or coordination challenges.

Requirements

  • Operating Experience: Experience scaling at least one early-stage startup or venture platform known for operational excellence.
  • Revenue Operations / Business Operations Expertise: Proven background working in a RevOps or BizOps capacity, with a track record of systems optimization and cross-functional enablement.
  • Technical Acumen: Hands-on experience with CRMs and related tools; capable of managing engineers to scope and oversee the build of workflows, automations, and integrations (including AI-driven tools).
  • Analytical Rigor: Highly data fluent — skilled in cleaning, analyzing, and presenting insights through dashboards and reports.
  • Builder Mentality: Comfortable in dynamic environments, adept at creating structure, and proactive in driving execution in often ambiguous environments.
  • Strong Communication & Stakeholder Management: Able to influence without direct authority and align diverse teams around shared objectives.
  • Culture Alignment: Scrappy, humble, curious, collaborative — motivated by helping founders, startups, colleagues, and their business succeed.