SignalFire

Operations

• Internal Systems Integration & Optimization: Assess current workflows, tooling, and data flows across all Portfolio Success functions to identify optimization iterations.
• Identify and deploy automations within the firms broader systems (including but not limited to CRMs) to increase efficiency, reduce manual work, and improve data accuracy.
• Provide recommendations and guidance to other Portfolio Success teams on automation opportunities and process enhancements.
• Design a unified operating framework to ensure cross-team coordination and eliminate silos.
• Augment and maintain shared dashboards and reporting structures for tracking engagement, activation, and outcomes.
• Playbook Development & Deployment: Build standardized, repeatable playbooks for firm-wide initiatives (e.g., founder onboarding, network activation, cross-portfolio programs).
• Ensure playbooks are actionable, measurable, and adaptable across sectors and company stages.
• Codify best practices from past programs into reusable templates and SOPs.
• Portfolio Company Support: Partner with SignalFire’s Portfolio Success team (Marketing, Talent, Operating Partners, etc.) to deliver scalable, repeatable services for portfolio companies.
• Establish closed-loop feedback mechanisms (e.g., CSAT, founder NPS, Deal Team feedback) and internal portfolio assessments to continuously refine how Portfolio Success services are defined and delivered.
• Assist in the development of success metrics for each initiative and monitor progress against them.
• Act as the central project manager, ensuring deliverables are completed on time and meet quality standards.
• Data & Insights: Lead analysis efforts that turn data into clear, actionable insights for firm leadership and drive continuous improvements.
• Define practical measures of key motions across the firm and with the portfolio, providing insights and greater alignment (OKRs, KPIs, etc.).
• Synthesize data into insights highlighting impact, gaps, and opportunities for optimization.
• Manage quarterly “portfolio success health” reporting for internal leadership and LP updates.
• Cross-Team Communication & Enablement: Facilitate regular cross-functional syncs to share updates, surface needs, and align priorities.
• Create internal resource hubs, guides, and dashboards to ensure all team members can easily access relevant information.
• Act as the go-to liaison for resolving cross-team bottlenecks or coordination challenges.

Senior Director of Portfolio Operations