Customer Service IT Support Representative
Sigma Systems
contract
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Tech Stack
About the role
- Triage incoming requests in ServiceNow for support needed in account set-up
- Follow up with these support requests to understand extent of support request and to gather additional information needed for issue resolution
- Merge accounts in the new LMS as needed
- Provide basic user support for key LMS activities
- Conduct outgoing phone calls for support requests
Requirements
- Excellent customer support and service skills; background in IT customer service is a plus
- Ability to follow written and oral instructions
- Ability to exercise discretion in handling confidential information and to exercise sound judgment
- Strong attention to detail and organization
- Ability to maintain accurate records
- Comfort in learning and working within IT systems
- Proficiency in Microsoft Office applications
- Knowledge of the organization of state government
- Bilingual skills preferred
Benefits
- Remote work Monday through Friday during normal business hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportIT customer servicerecord keepingLMS activities
Soft Skills
attention to detailorganizationdiscretionsound judgmentability to follow instructions