SightMD

Call Center Representative

• Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service
• Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable
• Forward customer requests to appropriate departments when needed
• Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date
• Document all call information according to standard operating procedures
• Maintain patient privacy according to HIPAA regulations
• Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines
• Handle outbound calls upon request
• Other duties as assigned and directed by your supervisor

Patient Contact Center Specialist