SightMD

Patient Contact Center Specialist

SightMD

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Massachusetts • United States

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Salary

💰 $19 per hour

About the role

  • Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service
  • Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable
  • Forward customer requests to appropriate departments when needed
  • Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date
  • Document all call information according to standard operating procedures
  • Maintain patient privacy according to HIPAA regulations
  • Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines
  • Handle outbound calls upon request
  • Other duties as assigned and directed by your supervisor

Requirements

  • Excellent written, verbal, and listening skills
  • Prior experience in a Call Center or Customer Service environment
  • Proficient in relevant computer applications (Word, Excel, PowerPoint, Google Suite, etc.); data entry and typing
  • Working knowledge of customer service principles and practice, call center technology, and administration and clerical processes; sound decision making and organizational skills
  • Excellent customer service skills and the ability to remain calm in stressful situations
  • Must live in New York, New Jersey, Connecticut, Pennsylvania, or Massachusetts.
Benefits
  • Remote position
  • Medical/Prescription Drug Coverage
  • Dental Insurance
  • Vision Insurance
  • Company Paid Term Life Insurance & Long-Term Disability
  • Supplemental Insurance Benefits
  • Employee Assistance Program (EAP)
  • Retirement Plan - 401(k)
  • Paid Time Off (PTO)
  • Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrytypingcall center technologycustomer service principlesadministration processesclerical processes
Soft Skills
written communicationverbal communicationlistening skillsdecision makingorganizational skillscustomer service skillsability to remain calm under stress