SightCall

Solutions Engineer

• Engage across all stages of the customer sales cycle, from product demonstrations and presentations to solution architecture and RFI/RFP responses.
• Lead structured discovery to uncover service challenges, gaps in expertise, and opportunities to apply Visual Assistance and multimodal AI to measurable customer outcomes.
• Translate customer workflows, KPIs, and pain points into differentiated SightCall solutions aligned with the Visual Service Intelligence framework.
• Scope and manage Proof of Value and targeted technical validation events, building outcome-centric evaluation plans with jointly agreed success criteria that demonstrate measurable impact on metrics such as FTFR, onboarding time, and service cost.
• Work as a strategic partner with your in-region Account Executives, shaping deal strategy, qualification, competitive positioning, and objection handling.
• Partner with global teams including the Solutions Engineering, Customer Success, Technical Account Management, and Product Management teams to enhance product features, share best practices, and strengthen go-to-market execution.
• Become proficient in SightCall’s platform capabilities, integrations, and value propositions to confidently support sales conversations and evaluation cycles.
• Articulate the role of multimodal AI, Knowledge Capture, and Xpert Knowledge within customer service transformation — without requiring deep AI engineering expertise.
• Represent SightCall at industry events, partner engagements, and customer meetings with compelling demos, relevant use cases, and thought leadership around Visual Service Intelligence and service transformation.