Solutions Engineer

SightCall

Solutions Engineer leading technical pre-sales engagements for enterprise clients at SightCall. Focusing on Visual Service Intelligence platform to enhance customer service and sales success.

Posted 4/25/2026full-timeRedwood City • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Engage across all stages of the customer sales cycle, from product demonstrations and presentations to solution architecture and RFI/RFP responses.
Lead structured discovery to uncover service challenges, gaps in expertise, and opportunities to apply Visual Assistance and multimodal AI to measurable customer outcomes.
Translate customer workflows, KPIs, and pain points into differentiated SightCall solutions aligned with the Visual Service Intelligence framework.
Scope and manage Proof of Value and targeted technical validation events, building outcome-centric evaluation plans with jointly agreed success criteria that demonstrate measurable impact on metrics such as FTFR, onboarding time, and service cost.
Work as a strategic partner with your in-region Account Executives, shaping deal strategy, qualification, competitive positioning, and objection handling.
Partner with global teams including the Solutions Engineering, Customer Success, Technical Account Management, and Product Management teams to enhance product features, share best practices, and strengthen go-to-market execution.
Become proficient in SightCall’s platform capabilities, integrations, and value propositions to confidently support sales conversations and evaluation cycles.
Articulate the role of multimodal AI, Knowledge Capture, and Xpert Knowledge within customer service transformation — without requiring deep AI engineering expertise.
Represent SightCall at industry events, partner engagements, and customer meetings with compelling demos, relevant use cases, and thought leadership around Visual Service Intelligence and service transformation.

Requirements

What you’ll need

Minimum of 3 years in customer-facing technical roles such as sales/solutions engineering or customer success, focusing on enterprise clients.
Proven ability to run structured discovery and support value-based, consultative enterprise sales cycles.
Strong experience in SaaS solutions, with experience of contact center or CRM SaaS solutions preferred.
Experience in at least two of the following is preferred, but not essential: Cloud/SaaS fundamentals: security, scalability, tenancy, media encryption
REST APIs & basic integration concepts
CRM/FSM/Service integrations (Salesforce, Genesys, Microsoft Dynamics, ServiceMax, Zendesk, ServiceNow)
Single Sign-On protocols: oAuth2.0, SCIM, SAMLv2
Video / WebRTC fundamentals
Ability to explain multimodal AI and visual knowledge concepts in business terms
Exceptional customer-facing skills, including the ability to deliver compelling presentations and demonstrations.
Comfort discussing high-level enterprise security topics such as media encryption, key management, SSO, RBAC, and audit requirements.

Benefits

Comp & perks

Competitive salaries
Comprehensive benefits
Substantial opportunities for career advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS solutionsCloud fundamentalsREST APIsCRM integrationsSingle Sign-On protocolsVideo fundamentalsWebRTCmultimodal AIKnowledge Captureservice transformation

Soft Skills

customer-facing skillsconsultative salespresentation skillssolution architectureobjection handlingstrategic partnershipdiscoverycommunicationcollaborationleadership