Sierra

Technical Program Manager, Security

Sierra

full-time

Posted on:

Location Type: Office

Location: San Francisco • California • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud Platform

About the role

  • Lead security initiatives for Sierra’s Conversational AI Platform spanning data protection, identity and access management, infrastructure hardening, change management, operational resilience, and vulnerability management.
  • Bring structure, visibility, and accountability to critical security programs, aligning them with company growth and customer trust goals.
  • Shape compliance readiness by aligning with frameworks such as ISO 42001, ISO 27001, PCI DSS, SOC 2, HIPAA, and the EU AI Act and translating these into actionable controls and scalable processes.
  • Build a security-first culture by designing awareness programs that empower every team member.
  • Embed trust by design, partnering with Product, Platform, and Agent Engineering to integrate security, privacy, and responsible AI practices into the stack.
  • Collaborate across Product, Platform Engineering, Agent Development, Legal, Operations, Sales, and GTM to embed security and compliance across the tech stack.

Requirements

  • Deep understanding of first principles in security and privacy
  • Strong command of standards like ISO 27001, ISO 42001, PCI DSS, SOC 2, HIPAA, and the EU AI Act
  • Product intuition: understanding of product data flows, agent behavior, and scalable infrastructure
  • Adaptability and ability to build in motion and solve ambiguous problems quickly
  • Strong communication skills to explain risks and trade-offs to engineers and customers
  • Experience operating in regulated/high-trust sectors (tech, fintech, healthcare, or AI) (preferred)
  • Hands-on cloud security knowledge (AWS, Azure, GCP) (preferred)
  • Familiarity with compliance automation tools (preferred)
  • Working knowledge of Identity & Access Management, Product Security, Data Security, and Infrastructure Security (preferred)
  • Bachelor’s or Master’s degree in Information Security, Computer Science, Information Management, or related (preferred)
  • Ability to work in-person from San Francisco, CA
  • Application requires answers about US work authorization and visa sponsorship
Benefits
  • Flexible (Unlimited) Paid Time Off
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension) with Sierra match
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Discretionary Benefit Stipend giving people the ability to spend where it matters most
  • Eligible full-time employees can participate in Sierra's equity plans
  • Free alphorn lessons

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data protectionidentity and access managementinfrastructure hardeningchange managementoperational resiliencevulnerability managementcompliance automationcloud securityProduct SecurityData Security
Soft skills
adaptabilityproblem-solvingstrong communicationcollaborationbuilding security-first culture
Certifications
ISO 27001ISO 42001PCI DSSSOC 2HIPAA
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