Senior Manager, Professional Services Executive
Siemens Healthineers
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $143,900 - $197,868 per year
Job Level
About the role
- Leads, coaches, and develops a team of Professional Services Executives, fostering high performance, accountability, and professional growth.
- Provides ongoing performance management, mentoring, and career development aligned to Professional Services standards and expectations.
- Ensures PSEs are equipped to manage complex customer relationships, executive-level communications, and cross-functional delivery.
- Acts as a role model and player‑coach by stepping into the PSE role when coverage, escalation, or expertise is required.
- Oversees planning, execution, and governance of all assigned PSE‑led engagements, ensuring alignment with defined scopes of work, success metrics, and customer objectives.
- Monitors the health and status of all active engagements, proactively identifying risks, issues, and dependencies, and supporting PSEs in mitigation and resolution.
- Ensures consistent application of Professional Services delivery methodologies, project management standards, and quality expectations.
- Serves as an escalation point for complex delivery, relationship, or performance issues.
- Maintains regular communication with customers, internal leadership, and cross‑functional delivery partners to ensure alignment and transparency.
- Supports PSEs in building and sustaining executive‑level customer relationships focused on long‑term value, retention, and expansion.
- Partners closely with Sales, Solution Leadership, Project Management, and other stakeholders from pre‑scope through post‑implementation execution.
- Oversees resource planning, workload balancing, and capacity management across the PSE team.
- Manages consolidated and personal oversight of budget planning, forecasting, and financial reporting for assigned engagements.
- Allocates financial and personnel resources to ensure delivery commitments, margin expectations, and customer outcomes are met.
- Monitors consumption, financial performance, and contractual alignment across the PSE portfolio.
- Ensures adherence to Professional Services quality standards, workflows, and governance processes.
- Identifies opportunities for process improvement, operational efficiency, and scalability across PSE engagements.
- Partners with leadership to evolve delivery models, tools, and best practices to support growth and consistency.
- Supports change management and adoption efforts for new programs, offerings, and ways of working.
Requirements
- Bachelor’s degree or equivalent experience required; Master’s degree (MBA, MHA, or similar) preferred.
- Minimum of 7–10 years of experience in healthcare services, professional services, or consulting, including leadership of client‑facing teams.
- Demonstrated experience leading complex, multi‑site healthcare or enterprise engagements.
- Strong people leadership capabilities with a proven ability to coach, develop, and retain high‑performing professionals.
- Experience with financial planning, forecasting, and portfolio‑level performance management.
- Excellent executive communication, organizational, and analytical skills.
- Ability to operate effectively in matrixed, cross‑functional environments.
- Travel requirements of 60% to 75%.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial planningforecastingportfolio managementproject managementperformance managementprocess improvementoperational efficiencychange managementdelivery methodologiesgovernance processes
Soft Skills
people leadershipcoachingmentoringcommunicationorganizational skillsanalytical skillsrelationship managementaccountabilityteam developmentcross-functional collaboration
Certifications
Bachelor's degreeMaster's degree (MBA, MHA or similar)