Customer Service Engineer, Diagnostics
Siemens Healthineers
full-time
Posted on:
Location Type: Remote
Location: Colorado • Montana • United States
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Salary
💰 $64,180 - $88,242 per year
About the role
- Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
- Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
- Responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Requirements
- Minimum high school diploma; technical Associates Degree or equivalent preferred.
- Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
- 5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
- Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingrepairingpreventative maintenancenetwork applicationsbiomedical engineeringinstrument systems technologymechanicselectrical systemschemistrysoftware technology
Soft Skills
customer satisfactionjudgment in customer relationsteamworkadministrative dutiesfinancial performance management
Certifications
high school diplomatechnical Associates Degreevalid driver's license