Siemens Healthineers

Service Consultant – Total Lab Automation

Siemens Healthineers

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $107,060 - $147,213 per year

Tech Stack

SQL

About the role

  • Provide expert-level global support for Total Lab Automation systems.
  • Lead 3rd-level escalations and drive root-cause-based solutions.
  • Turn service data into insights that influence product improvements.
  • Host global technical reviews, webinars, and solution sessions.
  • Create and enhance troubleshooting documentation.
  • Troubleshoot hardware, software, firmware, drives, pneumatics, and networks.
  • Partner with R&D and OEM teams to deliver effective solutions.
  • Use proactive analytics to identify trends and guide regional action plans.

Requirements

  • Technical degree (Engineering preferred).
  • 5+ years in engineering, technical support, or field service.
  • Experience with automation systems or healthcare diagnostics.
  • Strong data analytics skills: Excel, SQL, Notepad++, pivot tables.
  • Excellent communication, collaboration, and customer service skills.
  • Ability to manage multiple priorities in a global environment.
  • Willingness to travel 10–30%.
Benefits
  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Total Lab Automation systemstroubleshootingdata analyticsExcelSQLNotepad++pivot tableshardwaresoftwarefirmware
Soft Skills
communicationcollaborationcustomer serviceproblem-solvingtime managementleadershipadaptabilityglobal mindsetanalytical thinkingdocumentation
Certifications
Technical degreeEngineering degree