Siemens Healthineers

Customer Service Engineer, MR

Siemens Healthineers

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $64,060 - $88,088 per year

About the role

  • You will be servicing MR Imaging Equipment in the Chicago, IL area.
  • Customer Service Engineer Level based on prior experience.
  • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
  • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
  • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
  • Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
  • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
  • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
  • Serve as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums.
  • Assist RSM in assessing service metrics & histories. Makes recommendations on how to improve performance of region.

Requirements

  • Minimum Technical Degree or equivalent experience
  • Strong electronics background and computer skills required.
  • 3+ years of field service experience is desired.
  • Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
  • Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
  • Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
  • Ability to work both individually and in an established team setting.
  • Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
  • Valid driver's license, ability to drive independently day and night, and good driving record required.
  • Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Benefits
  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MR Imaging Equipment servicingtroubleshootingrepairingpreventative maintenanceelectronicsnetwork applicationsservice test equipmentreading schematicsblock diagramsfunctional descriptions
Soft Skills
customer serviceteamworkcommunicationknowledge transferadministrative dutiesrelationship managementperformance improvementfinancial performance managementtrainingproblem-solving
Certifications
Technical Degreevalid driver's license