Customer Service Engineer – MR
Siemens Healthineers
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • United States
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Salary
💰 $64,060 - $88,088 per year
About the role
- You will be servicing MR Imaging Equipment in the Chicago, IL area
- Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
- Deliver timely and effective repairs as well as adequate training of operators to ensure optimal system performance
- Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
- Ensure that all tool and test equipment expiration dates are managed
- Manage company assets to include a company car, cell phone, computer, tools, inventory parts
- Establish and maintain proper business relationships with customers and peers
- Assist RSM in assessing service metrics & histories
- Make recommendations on how to improve performance of region
- Recommend improvements & changes to processes, work procedures and technical bulletins
Requirements
- Minimum Technical Degree or equivalent experience
- Strong electronics background and computer skills required
- 3+ years of field service experience is desired
- Proficient in the use of tools and service test equipment
- Ability to work both individually and in an established team setting
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
- Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions
- Valid driver's license, ability to drive independently day and night, and good driving record required
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MR Imaging Equipment servicingtroubleshootingrepairingpreventative maintenanceelectronicsnetwork applicationsservice test equipmenttechnical documentationschematicsblock diagrams
Soft Skills
communicationteamworkcustomer relationship managementproblem-solvingfinancial performance managementtrainingrecommendation of process improvementsindependent workorganizational skillsadaptability
Certifications
Technical Degreevalid driver's license