Product Support Specialist – Database Specialist
Siemens Healthineers
full-time
Posted on:
Location Type: Hybrid
Location: Alicante • Spain
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About the role
- Provide expert‑level Incident and Escalation Management support to field personnel, both remotely and onsite as required.
- Lead and coordinate Major Incident Management activities to ensure rapid service restoration and clear communication.
- Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
- Collaborate with cross‑functional teams (Engineering, Field Service, PdM, PLCS) to identify, analyze, and troubleshoot recurring field service trends.
- Act as a technical specialist/owner, while continuously expanding generalist knowledge across software, databases, infrastructure, and networking domains.
- Support the Knowledge Management program, with a strong focus on “never solving the same problem twice.”
- Develop and deliver formal and ad‑hoc training sessions for field and support personnel.
- Contribute actively to global Technical Information Exchange (TiX) forums to share knowledge and best practices across regions.
- Participate in phone support as required by the business.
- Ensure all activities follow established quality processes, contributing to continuous service improvement.
Requirements
- Formal education Master’s/bachelor’s in information technology (IT) or a related field.
- Extensive hands‑on experience troubleshooting complex client/server software and networked environments.
- Strong experience supporting databases and infrastructure, including Microsoft SQL Server (T‑SQL), Windows Server, Linux and Kubernetes.
- Experience supporting physical and virtual IT infrastructure, such as hyper‑converged platforms, Citrix, VMware, Parallels, or similar technologies.
- Familiarity with cloud and modern platforms (e.g., Azure, Kubernetes) is an advantage.
- Strong collaboration skills, with the ability to work effectively across all levels of the organization.
- Demonstrates a continuous learning mindset and commitment to professional development.
- Excellent verbal, written, and interpersonal communication skills.
Benefits
- resources and flexibility to foster your professional and personal growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Incident ManagementEscalation ManagementTroubleshootingClient/Server SoftwareNetworked EnvironmentsMicrosoft SQL ServerT-SQLWindows ServerLinuxKubernetes
Soft Skills
CollaborationCommunicationContinuous LearningProblem SolvingTraining Development
Certifications
Master’s in Information TechnologyBachelor’s in Information Technology