Siemens Healthineers

Technical Business Lead – Concierge Customer Support

Siemens Healthineers

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $89,220 - $122,672 per year

Job Level

Senior

About the role

  • Facilitate meetings with the customer and local support teams
  • Review of site activity and report site specific metrics
  • Tracking and management of escalated incidents
  • Coordination with local service and application teams
  • Internal site-specific reporting and status updates
  • Cross-functional communication and coordination
  • Participation in customer quality processes
  • Collaborate to develop action plans to resolve complex issues
  • Escalation of complex issues to proper Siemens teams
  • Provide technical feedback to customers and internal partners
  • Identification of best demonstrated practices/knowledge sharing
  • Model Service Based Leadership behaviors, fostering teamwork, transparency, and continuous improvement

Requirements

  • Bachelor’s degree in Engineering, Life Sciences, Medical Technology, or related field, or equivalent relevant experience
  • 5+ years of technical experience in the medical device, diagnostics, or healthcare IT industry
  • Demonstrated success in incident management, escalations, and customer management support
  • Strong data analysis skills using Excel (pivots, graphs, Xlookup), Power BI, SAP, Fleet Analytics, or CIM dashboards
  • Excellent communication and presentation skills, with the ability to influence across levels and lead without authority
  • Proven project management or coordination experience in a complex, cross-functional environment
  • Ability to be flexible, decisive, and adaptable in high-pressure situations
  • Willingness to travel up to 15–20%, depending on account needs
Benefits
  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident managementdata analysisExcelPower BISAPFleet AnalyticsCIM dashboardsproject managementtechnical feedbackaction plans
Soft Skills
communicationpresentationinfluenceleadershipteamworktransparencycontinuous improvementflexibilitydecisivenessadaptability
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Life SciencesBachelor’s degree in Medical Technology