Overseeing operational support for Sales and Service teams by managing the end‑to‑end quotation process for hardware and software support agreements
Ensuring accuracy, efficiency, and alignment across global upgrade quoting activities while driving continuous process improvement
Leading cross‑functional collaboration with multiple departments to strengthen process management and operational efficiency
Guiding and advising on upgrade eligibility assessments and field‑driven sales opportunities
Leading a diverse, global team of eight, ensuring alignment, productivity, and professional development across regions
Executing core managerial responsibilities including implementing company policies and programs, fostering employee productivity, and managing resources

Requirements

Bachelor’s degree in business or 3-5 years in management experience
Strong understanding of contractual terms, conditions, rights, and obligations related to upgrades and support agreements
Ability to understand technical product details while maintaining a strong connection to business strategy and customer impact
Familiarity with software and hardware upgrade quoting processes
Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

management experiencecontractual termsupgrade quoting processesbusiness strategycustomer impact

Soft Skills

operational supportprocess improvementcross-functional collaborationteam leadershipemployee productivity

Certifications

Bachelor’s degree