Regional Software Service Manager
Siemens Healthineers
full-time
Posted on:
Location Type: Remote
Location: Mexico
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Salary
💰 $158,300 - $217,657 per year
About the role
- Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities
- Implements defined superior policies and guidelines
- Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability
- Implements workforce development measures
- Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders
- Supervises/conducts the negotiation of and adherence to Service Level Agreements
- Supports in developing service leads
- Ensures obeying regional laws and regulations
- Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff
Requirements
- Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially)
- Implements defined superior policies and guidelines
- Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability
- Implements workforce development measures
- Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders
- Supervises/conducts the negotiation of and adherence to Service Level Agreements
- Supports in developing service leads
- Ensures obeying regional laws and regulations
- Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
negotiationcustomer serviceissue resolutionleadershipcoordinationworkforce developmentprocess adherenceservice quality managementprofitability managementstakeholder management