Siemens Healthineers

Technical Support Specialist – Diagnostic Medical Devices

Siemens Healthineers

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $75,660 - $104,027 per year

About the role

  • Providing phone/email support for external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
  • Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Hemostasis, Hematology and other specialty products
  • Demonstrating exceptional customer service skills to improve the customer experience, and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction
  • Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support
  • Meeting/Exceeding individual service level metrics to meet the needs of the customer/business compliance to all Siemens pay and T&E policies, as well as all RSC Procedures/Processes
  • Leveraging team abilities to best serve the customer, and collaborating with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues

Requirements

  • Associate’s or Bachelor’s degree in a science-related or engineering field, or equivalent experience
  • 3-7 years experience in Hemostasis, Hematology and other specialty diagnostic products.
  • Experience with troubleshooting diagnostic equipment
  • Strong computer skills
  • Strong communication skills on the phone and through written documentation.
  • Ability to make sound decisions independently that promote the interests of both Siemens and the customer.
  • Demonstrates being a team player and an enthusiastic proponent of change.
  • Willing to travel up to 20%
  • Bilingual a plus (Spanish, Portuguese or French Preferred)
  • Ability to work a shift between business hours of 5am - 11pm with maybe one weekend day.
Benefits
  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdiagnostic equipmentclinical laboratory practiceHemostasisHematologycustomer relations software
Soft Skills
customer servicecommunicationteam playerdecision makingownershipcollaborationenthusiasm for change
Certifications
Associate’s degreeBachelor’s degree