Siemens Healthineers

Customer Service Engineer 2

Siemens Healthineers

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $65,100 - $97,600 per year

Job Level

Mid-LevelSenior

Tech Stack

Spark

About the role

  • Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
  • Service Area – Los Angeles, CA.
  • Shift Requirements after onboarding/training for this role: 3pm - midnight Tue - Sat (12-9 M -F until trained ).
  • Servicing MR & CT Imaging Equipment in the Los Angeles, CA area.
  • Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
  • Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
  • Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
  • Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
  • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

  • Minimum high school diploma; technical Associates Degree or equivalent preferred.
  • Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
  • Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
  • 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
  • Valid driver's license, ability to drive independently day and night, and good driving record required.
  • Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
  • Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.