Field Service Technician
Hitachi
Customer Service Engineer 2
Siemens Healthineers
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $65,100 - $97,600 per year
Job Level
Mid-LevelSenior
Tech Stack
Spark
About the role
- Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
- Service Area – Los Angeles, CA.
- Shift Requirements after onboarding/training for this role: 3pm - midnight Tue - Sat (12-9 M -F until trained ).
- Servicing MR & CT Imaging Equipment in the Los Angeles, CA area.
- Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
- Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Requirements
- Minimum high school diploma; technical Associates Degree or equivalent preferred.
- Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
- 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
- Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
