Siemens

Customer Support

• Be the first line of support for customers (small businesses to large enterprises)
• Handle around 130–150 user requests weekly via chat, email, and phone
• Understand customer problems, investigate root causes, and propose solutions (feature usage, bug fixes, workarounds)
• Work alongside Development and Product teams for deeper investigations
• Collaborate closely with Customer Success Managers to share insights, spot risks or opportunities, and ensure proactive tailored support
• Contribute to internal projects (improving chatbot, enhancing help desk content, cross-departmental initiatives)
• Master support tools like Intercom, Aircall, and JIRA
• Ensure customers feel guided, valued, and helped quickly and effectively

Junior Customer Support Specialist

Product Manager

• Own the product discovery and delivery process within your squad
• Prioritise initiatives with business context (we use ProductBoard)
• Align on quarterly OKRs, balancing vision with value
• Keep the team focused with a clear now / next / later
• Facilitate team ceremonies (standups, grooming, demos, retros)
• Communicate clearly with stakeholders and leadership
• Work directly with users and conduct discovery through user engagement
• Learn continuously from users, data, and delivery feedback
• Help shape the future of AI within the product
• Report to VP Product; on-site 2 days per week in Braine L'Alleud

Junior Customer Support Specialist

Senior Product Manager