Sicredi

Operations Manager – Focus on Consortia

Sicredi

full-time

Posted on:

Location Type: Hybrid

Location: Porto Alegre • Brazil

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Job Level

SeniorLead

About the role

  • Responsible for leading the service operations of the Consortium Administrator, ensuring stability, sustainability and growth.
  • Will define and execute strategy, manage people and maintain relationships with internal and external stakeholders, ensuring excellence in value delivery, financial efficiency and continuous improvement of journeys.
  • **
  • Develop and update long-term strategies to sustain competitive advantage.
  • Manage risks and adjust plans in response to business changes.
  • Lead teams, promoting continuous development, diversity and high performance.
  • Act as a mentor and coach for coordinators and direct reports.
  • Build strong relationships with internal and external stakeholders, influencing strategic decisions.
  • Monitor service metrics and implement continuous improvements.
  • Ensure financial efficiency and manage contracts.
  • Champion service best practices and foster a knowledge-sharing environment.
  • Participate in industry events and cultivate an influential network of contacts.
  • Promote automation and digitalization of processes to drive efficiency and innovation.
  • Manage experience indicators (NPS) and work on improving both the employee and member journeys.
  • Identify and address opportunities to improve journeys, reducing friction and questions while increasing satisfaction.

Requirements

  • Bachelor's degree in Administration, Engineering, Actuarial Science or related fields.
  • Specialization / MBA.
  • Minimum of 9 years of experience (including management).
  • Basic English.
  • Experience in people management and leadership.
  • **
  • Knowledge of:
  • Banking market and products.
  • Business and service modeling.
  • Structuring and negotiating business and service agreements.
  • Technologies, innovation and agile methodologies.
  • Project management and financial feasibility analysis.
Benefits
  • Fixed 14th and 15th salaries.
  • Profit-sharing (based on seniority).
  • Health and dental plans with no co-payment.
  • Well-being programs with Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, local running group and gym access.
  • Meal and food vouchers – flexible allocation between Meal (VA) and Food (VR) cards, no co-payment.
  • Extended maternity and paternity leave.
  • Childcare or babysitter allowance for children up to 6 years and 11 months.
  • Support for children with disabilities, no age limit.
  • Life insurance.
  • Private pension plan up to 7% of salary.
  • Training platform – Sicredi Aprende, offering various courses.
  • 40-hour work week – using a time-bank system.
  • Remote work allowance (except for positions that are 100% on-site).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementfinancial feasibility analysisbusiness modelingservice modelingnegotiating business agreementsagile methodologiesautomationdigitalization
Soft Skills
leadershippeople managementmentoringcoachingrelationship buildinginfluencingcontinuous improvementstrategic decision making
Certifications
Bachelor's degreeMBA