Sicredi

Operations Manager – Focus on Consortia

Sicredi

full-time

Posted on:

Location Type: Hybrid

Location: Porto Alegre • Brazil

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Job Level

SeniorLead

About the role

  • Responsible for leading the service operations of the Consortium Administrator, ensuring stability, sustainability and growth.
  • Will define and execute strategy, manage people and maintain relationships with internal and external stakeholders, ensuring excellence in value delivery, financial efficiency and continuous improvement of journeys.
  • **
  • Develop and update long-term strategies to sustain competitive advantage.
  • Manage risks and adjust plans in response to business changes.
  • Lead teams, promoting continuous development, diversity and high performance.
  • Act as a mentor and coach for coordinators and direct reports.
  • Build strong relationships with internal and external stakeholders, influencing strategic decisions.
  • Monitor service metrics and implement continuous improvements.
  • Ensure financial efficiency and manage contracts.
  • Champion service best practices and foster a knowledge-sharing environment.
  • Participate in industry events and cultivate an influential network of contacts.
  • Promote automation and digitalization of processes to drive efficiency and innovation.
  • Manage experience indicators (NPS) and work on improving both the employee and member journeys.
  • Identify and address opportunities to improve journeys, reducing friction and questions while increasing satisfaction.

Requirements

  • Bachelor's degree in Administration, Engineering, Actuarial Science or related fields.
  • Specialization / MBA.
  • Minimum of 9 years of experience (including management).
  • Basic English.
  • Experience in people management and leadership.
  • **
  • Knowledge of:
  • Banking market and products.
  • Business and service modeling.
  • Structuring and negotiating business and service agreements.
  • Technologies, innovation and agile methodologies.
  • Project management and financial feasibility analysis.
Benefits
  • Fixed 14th and 15th salaries.
  • Profit-sharing (based on seniority).
  • Health and dental plans with no co-payment.
  • Well-being programs with Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, local running group and gym access.
  • Meal and food vouchers – flexible allocation between Meal (VA) and Food (VR) cards, no co-payment.
  • Extended maternity and paternity leave.
  • Childcare or babysitter allowance for children up to 6 years and 11 months.
  • Support for children with disabilities, no age limit.
  • Life insurance.
  • Private pension plan up to 7% of salary.
  • Training platform – Sicredi Aprende, offering various courses.
  • 40-hour work week – using a time-bank system.
  • Remote work allowance (except for positions that are 100% on-site).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementfinancial feasibility analysisbusiness modelingservice modelingnegotiating business agreementsagile methodologiesautomationdigitalization
Soft skills
leadershippeople managementmentoringcoachingrelationship buildinginfluencingcontinuous improvementstrategic decision making
Certifications
Bachelor's degreeMBA