SICPA

Field Engineer

• Provide 1st level technical support to ensure efficient and effective operation of our solution
• Perform daily maintenance, troubleshooting tasks and provide on-site technical support
• Perform Repair Center activities
• Ensure the resolution of incidents within specific time constraints
• Perform user management and routine system administration tasks
• Manage and maintain servers and data center equipment
• Respond to requests of other technical teams
• Troubleshoot and resolve IT issues
• Coordinate service activities with other Field Service Technicians
• Maintain a test environment
• Perform monitoring activities
• Test all new releases and upgrades
• Install, configure, optimize & maintain systems, applications and servers
• Maintain accurate and updated documentation
• Identify situations requiring urgent attention and escalate as appropriate
• Coordinate deployments with other Field Operations Technicians and other teams
• Provide feedback and contribute to improvement initiatives
• Work outside business hours and availability for on call support depending on business requirements

Field Service Technician – Fixed Term Contract, Maternity Cover

• Provide 1st level technical support to ensure efficient and effective operation of our solution
• Perform daily maintenance, troubleshooting tasks and provide on-site technical support
• Perform Repair Center activities
• Provide the 1st level support for technical issues
• Ensure the resolution of incidents within specific time constraints
• Perform user management and routine system administration tasks
• Manage and maintain servers and data center equipment
• Respond to requests of other technical teams
• Troubleshoot and resolve IT issues
• Coordinate service activities with other Field Service Technicians
• Maintain a test environment
• Perform monitoring activities
• Test all new releases and upgrades
• Install, configure, optimize & maintain systems, applications and servers
• Maintain accurate and updated documentation
• Identify situations requiring urgent attention and escalate as appropriate
• Coordinate deployments with other Field Operations Technicians and other teams
• Provide feedback and contribute to improvement initiatives
• Work outside business hours and availability for on call support depending on business requirements