Sibylline Ltd

Embedded Triage Analyst

Sibylline Ltd

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

Tableau

About the role

  • Review and enforce escalations from moderation sites and internal client functions, using relevant tools and in strong adherence to performance metrics
  • Identify targets for additional investigation, leveraging knowledge of indicators of extremist violence
  • Identify areas to improve escalation quality and enforcement guidance for business processing outsourcing (BPO) sites
  • Work cross-functionally to communicate extremism trends to inform training material and process improvement
  • Review and tag results of violent extremism detection models, enforcing appropriately, and escalating critical-harm content for investigation by senior analysts
  • Handle time-sensitive escalations and alerts with precise accuracy
  • Be an effective member of a small team, focused on the delivery of high-impact services
  • Other duties as assigned

Requirements

  • Approximately 1-3 years of prior experience in the field of monitoring online extremism and violent actor trends
  • Bachelor’s degree in Conflict Studies, Terrorism Studies, Criminology, Intelligence, Security, or related field, or equivalent professional experience
  • Fluency in English (both written and verbal)
  • Additional language capabilities preferred (particularly German, French, Spanish, Polish or Russian)
  • Experience working in teams focused on Content Moderation, Trust & Safety, or other roles involving policy identification, application, and utilisation of a ticketing system (preferred)
  • Experience with data-based dashboards and business intelligence tooling, such as Looker, Tableau, Mode, as well as ticketing systems, such as Zendesk (preferred)
  • Familiarity with online social communication platforms (preferred)
  • Understanding of extremist behaviours in relation to gaming-related communities (preferred)
  • Full existing authorisation to live and work in the UK
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development opportunities
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
monitoring online extremismviolent actor trendsescalation quality improvementdata-based dashboardsbusiness intelligence toolingticketing systemscontent moderationpolicy identificationextremist behavioursinvestigation
Soft Skills
communicationteamworkaccuracyproblem-solvingadaptabilityattention to detailtime managementcross-functional collaborationtraining material developmentprocess improvement