Customer Service Representative
Shure Incorporated
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interacts with customers including sales representatives, distribution centers, resellers, integrators, and end users for a variety of pre-sales and post-sales service functions.
- Processes, edits, and expedites customer orders in SAP S/4HANA, ensuring accuracy and completeness.
- Checks order status, pricing, delivery dates, product availability, and backorder situations; provides proactive updates.
- Creates and processes Return Authorizations (RMA) and coordinates internally until resolution.
- Processes requests for invoice adjustments, credit/debit notes, and billing clarifications.
- Handles entry-level product inquiries and routes technical issues to appropriate teams.
- Maintains direct and structured communication with customers before and after order fulfillment.
Requirements
- Graduate/Postgraduate with minimum 4 years’ experience in customer service or order management.
- Strong SAP experience (preferably S/4HANA).
- Familiarity with Salesforce or similar CRM.
- Strong communication skills in English.
- High attention to detail, strong follow-through, and good problem-solving.
- Ability to work independently with minimal supervision.
- Proficiency in MS Office 365 Suite with specific strength in Excel.
- Comfortable supporting multi-market operations and adjusting work hours occasionally for alignment.
Benefits
- Flexible work arrangements
- Opportunity for professional development
- Diverse and inclusive workplace culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAP S/4HANASalesforceMS Office 365Excelorder managementinvoice adjustmentsReturn Authorizationscustomer order processingbilling clarificationsproblem-solving
Soft skills
communication skillsattention to detailfollow-throughindependencecustomer serviceadaptabilityorganizational skillsproactive updatestechnical issue routingmulti-market operations