Practice Manager
Shriners Children's
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • United States
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About the role
- Oversees daily clinic workflows to ensure efficiency and patient-centered care
- Supervises and coaches administrative and clinical support staff
- Ensures adherence to pediatric-specific health regulations
- Monitors revenue cycle with attention to subspecialty billing opportunities
- Identifies gaps in authorizations, referrals and documentation
- Fosters a child-friendly and family-centered environment
- Designs and implements strategies to improve patient/family satisfaction
- Handles escalated patient/family concerns
- Uses data and root cause analysis to identify and solve workflow inefficiencies
- Acts as a liaison across care teams, leadership and external partners
- Recruits and retains staff experienced in pediatric care
Requirements
- 3-5 years progressive experience in clinic or healthcare operations
- Proven track record managing multidisciplinary teams and overseeing clinic workflows
- Bachelor's degree
- 2+ years experience in Pediatric or Specialty care Settings (preferred)
- Masters degree in Healthcare Administration or Business Administration (preferred)
- Membership in American College of Healthcare (ACHE) (preferred)
- Membership in Medical Group Management Association (MGMA) (preferred)
- Lean Six Sigma Green Certification (preferred)
Benefits
- Medical, dental and vision coverage on their first day!
- 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service
- Paid time off
- Life insurance
- Short-term and long-term disability
- Flexible Spending Account (FSA) plans
- Tuition reimbursement
- Home & auto insurance
- Hospitalization coverage
- Critical illness insurance
- Pet insurance
- Additional benefits may vary based on state law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinic workflowsrevenue cycle managementbillingauthorizationsreferralsdocumentationdata analysisroot cause analysispatient satisfaction strategiesstaff recruitment
Soft Skills
coachingsupervisioncommunicationproblem-solvingleadershipinterpersonal skillsconflict resolutionorganizational skillsteam collaborationcustomer service
Certifications
Lean Six Sigma Green CertificationACHE membershipMGMA membership