Senior Professional Services Analyst
Sayari
Interface Analyst I
Shriners Children's
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
AWSAzurePythonServiceNowSQL
About the role
- Assist in the analysis, design, development, support and maintenance of clinical and operational system interfaces across a hybrid healthcare environment
- Collaborate with stakeholders to define integration requirements and document workflows
- Conduct detailed analysis of integration needs and build technical specifications
- Design, build, and deploy high-quality interfaces using Cerner Open Engine, Epic Bridges, Infor Cloverleaf, and other platforms
- Create and maintain build guides, test plans, and deployment documentation
- Troubleshoot and address integration issues during development and testing
- Ensure seamless integration with existing systems and workflows
- Assist with data mapping and conversions
- Facilitate change management processes related to integration deployments
- Actively contribute to project teams and ensure timely completion of deliverables
- Monitor and support production interfaces to ensure high system availability and performance
- Perform routine maintenance, troubleshoot issues, and optimize existing integrations
- Manage incidents, defects, and enhancement requests via ServiceNow and Sherlock
- Ensure timely resolution of tickets within SLA targets and maintain high-quality documentation
- Manage end-user access to integration applications in accordance with vendor best practices, the principle of least privilege, and Shriners Children’s security standards
- Support geographically diverse environments and locations
- Regularly review and optimize existing interfaces to enhance stability
- Escalate unresolved issues appropriately and follow up to ensure resolution
- Serve as a liaison between application teams, technical teams, and vendors
- Foster positive working relationships with internal and external stakeholders
- Provide mentorship and support to colleagues on integration best practices
- Share knowledge through documentation, training, and process improvements
- Follow established change control processes for all updates and deployments
- Ensure all interface changes are thoroughly documented, reviewed, and approved prior to implementation
- Participate in audits and ensure ongoing compliance with organizational and regulatory standards
- Maintain accurate records of interface configurations and changes
- Ensure integration solutions align with healthcare interoperability standards and organizational policies
Requirements
- 1 - 5 years of experience with interface engines or EHR integration platforms
- Basic SQL, scripting (e.g., Python, Tcl) and familiarity with API's
- Bachelor's Degree in Computer Science, IT, Health Informatics
- 1-2 years of experience in a healthcare setting (clinical systems, EHR's, HL7, HIPAA) (preferred)
- 1-2 years of experience in technical support, help desk, or application support roles (preferred)
- Bachelor's Degree in Healthcare I, Information Systems or related field (preferred)
- Healthcare IT: HL7 Certification, CAHIMS, CPHIMS (preferred certifications)
- Platform-Specific: Epic Bridges, Cloverleaf Level 1, Cerner ULearn (preferred certifications)
- Security & Compliance: HCISPP (preferred certifications)
- Technical: AWS Certified DevOps Engineer, Microsoft Azure (preferred certifications)
Benefits
- All employees are eligible for medical coverage on their first day!
- Eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service
- Paid time off
- Life insurance
- Short term and long-term disability
- Flexible Spending Account (FSA) plans
- Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected
- Tuition reimbursement
- Home & auto insurance
- Hospitalization insurance
- Critical illness insurance
- Pet insurance
- Coverage is available to employees and their qualified dependents in accordance with the plans.
- Benefits may vary based on state law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPythonTclAPI integrationinterface enginesEHR integrationdata mappingtroubleshootingtechnical specificationschange management
Soft skills
collaborationcommunicationmentorshipproblem-solvingrelationship buildingdocumentationtrainingproject managementtime managementescalation
Certifications
HL7 CertificationCAHIMSCPHIMSCloverleaf Level 1Cerner ULearnHCISPPAWS Certified DevOps Engineer
