Shopware

Backend Engineer

• You develop and maintain scalable, event-driven backend services in Golang — including core DataBus services, ingestion, transformation and routing.
• You implement and optimize event-streaming pipelines based on Kafka or Redpanda.
• For central commerce objects such as products, inventory and orders, you develop robust transformation and validation logic.
• You design and maintain multi-tenant, cloud-native APIs (REST and GraphQL) to integrate external systems.
• You build observability and monitoring with OpenTelemetry, metrics and tracing, ensuring data reliability and fault tolerance.
• You optimize AWS deployments (ECS/EKS, Terraform/IaC, S3, Secrets Manager).
• You contribute to resilience through backpressure strategies, retries and failover mechanisms across distributed workloads.
• You strengthen tenant scaling and data isolation within the event-driven platform.
• Optionally, you work on frontend integration via the Nexus Workflow Builder to visualize data flows.

Senior Backend Engineer – Nexus DataBus

Support Engineer

• Support national and international customers and partners with technical questions.
• Handle incoming tickets end-to-end, supporting the request through to resolution.
• Work closely with various departments and teams and advise on technical issues.
• Provide telephone support and assistance to customers and partners.
• Participate in 24/7 support (after onboarding, with additional compensation).
• Possibility of working a late shift, but not mandatory.

Technical Support Specialist

Business Development Rep

• You are responsible for and will actively manage our lead pipeline and quickly build a qualified network.
• You contact prospective customers via phone, video call, or on-site visits, engaging with senior decision-makers across industries.
• You analyze and capture current customer requirements using our qualification methodology, provide initial recommendations, and collaborate closely with Account Executives.
• You structure and maintain lead data in the CRM system.
• You provide valuable input to our marketing team on customer needs, industry trends, and market perception.
• You participate in trade shows and events, representing Shopware externally and within our community.

Business Development Manager – BeNeLux

QA Engineer

• Review and evaluate partner extensions for the Shopware Extension Store for functionality, performance, security, and compatibility.
• Develop and implement clear test strategies to ensure a consistent quality baseline for all submitted extensions.
• Perform manual and automated tests to ensure partner extensions are stable, performant, and compliant with guidelines.
• Develop and maintain test frameworks and guidelines to continuously improve the QA process in the Extension Store.
• Work closely with our partners, the extension team, and internal developers to transparently communicate technical requirements and quality criteria.
• Document and track defects and assist partners in resolving quality issues.
• Measure and report key quality metrics — e.g., rejected vs. approved extensions, average QA cycles, or recurring defect types.
• Actively contribute to the ongoing development of our QA processes to increase scalability and efficiency.

Quality Assurance Engineer – Extension Store Focus

Product Operations

• Responsible for the Product Ops team and for optimizing the software delivery lifecycle.
• Combination of strategic thinking and technical, hands-on expertise.
• Lead and develop the team to foster a collaborative team culture.
• Further develop Shopware's CI/CD pipeline and improve delivery processes using automation tools.
• Responsible for release management and ensuring stable deployments.
• Contribute technically to PHP-based projects with a focus on code quality.
• Establish best practices in observability, incident management, and reliability.
• Align technical solutions with business objectives.

Team Lead Product Ops

Account Manager

• Develop and maintain strong, trust-based relationships with key enterprise clients in the BeNeLux region.
• Identify upselling and cross-selling opportunities, leveraging Shopware’s ecosystem of technology and solution partners (e.g., ERP, logistics, or payment providers).
• Ensure high customer satisfaction through regular strategic reviews, close collaboration with internal teams, and proactive support.
• Represent Shopware at industry events, trade fairs, and local networking opportunities to strengthen our brand presence in BeNeLux.
• Work closely with Sales, Marketing, Product, and Support teams to ensure seamless customer experiences and strategic alignment.

Key Account Manager – BeNeLux

Customer Success Manager

• Disziplinarische Führung & Teamaufbau: Führung eines Teams aus erfahrenen Entwickler:innen, einem Scrum Master und jungen Talenten, Förderung einer wertschätzenden Teamkultur und Planung gezielter Weiterentwicklung.
• Strategische Ausrichtung & Zusammenarbeit: Ableitung von Unternehmenszielen auf Teamebene, enge Koordination mit Product Ownern und IT-Leitung, Sicherstellung effektiven Ressourceneinsatzes.
• Operations & Innovation: Sicherstellung der Verfügbarkeit von ERP- und CRM-Systemen, Begleitung technologischer Veränderungen, Unterstützung bei Einführung neuer Tools, Treiben der Integration von AI-gestützten Entwicklungsprozessen.
• Change-Management & Kulturentwicklung: Führung des Teams durch Veränderungen, Etablierung offener Feedback-Kultur und Beitrag zur kontinuierlichen Verbesserung.
• Recruiting & Onboarding: Durchführung von Interviews, Personalentscheidungen und Sicherstellung erfolgreicher Integration neuer Teammitglieder zusammen mit People & Culture.
• Kosten- & Kapazitätsverantwortung: Verantwortung für zugewiesene Kostenstellen, Priorisierung von Aufgaben und Sicherstellung nachhaltiger Ressourcennutzung.