Shopware

Manager

• Provide personal, proactive 1:1 and 1:n support to Shopware customers.
• Manage a high volume of customers in a structured manner according to defined priorities.
• Serve as the direct point of contact for inquiries via phone (direct line), ticketing system, email, or WhatsApp for Business.
• Attend industry trade shows to maintain relationships and network.
• Build long-term, strategic partnerships with Shopware customers.
• Drive revenue growth through targeted cross-sell, upsell, and renewal initiatives while maintaining a low churn rate.

Customer Relations Manager – m/f/d

Backend Engineer

• Design, development and continuous improvement of Go-based gRPC services, including OAuth flows, integrations, and caching strategies
• Development and operation of service backends in TypeScript/Node.js (e.g., with Hono), including internal and merchant APIs, background workers, and scheduled jobs
• Design of contract-first APIs (Protobuf/OpenAPI), including versioning strategies and safe rollouts across multiple consuming services
• Responsibility for data reliability and consistency across Redis caches, MySQL persistence, and asynchronous job queues (e.g., SQS)
• Implementation of security and multi-tenant access patterns, including M2M authentication, signed query parameters, and internal authentication mechanisms
• Building and advancing observability and resilience, including structured logs, metrics, tracing, retry mechanisms, and backpressure strategies
• Close collaboration with platform and infrastructure teams to optimize AWS-based deployments (ECS, Terraform, CI/CD, secret management)

Full-stack Engineer

• Lead and develop the team: recruiting, coaching, regular feedback, mentoring, and supporting individual career development.
• Own delivery and technical direction: plan and manage work on gRPC/REST APIs, background jobs, data pipelines, and reusable infrastructure components.
• Reliability at scale: improve the performance and resilience of high-traffic services and workflows based on Redis, MySQL, and SQS.
• Engineering excellence: establish standards for quality, testing, security, and observability, and optimize GitHub workflows (PR quality, CI, automation).
• Operational excellence: take responsibility for incident response, postmortems, SLOs/SLIs, and pragmatic improvements to on-call health.
• Collaborate as a partner: work closely with Product, Security, and other engineering teams to align roadmaps and ensure smooth, secure deployments.
• Communicate clearly: keep stakeholders continuously informed about progress, risks, trade-offs, and outcomes.

Engineering Lead – Service Enablement Team

Frontend Engineer

• Develop and extend internal management UIs for payment and subscription processes.
• Take ownership of merchant-facing extensions in the Shopware Admin.
• Maintain and expand the internal dashboard (Nuxt 3 + Tailwind).
• Work closely with other service teams to design API contracts.
• Implement secure frontend patterns for multi-tenant data access.
• Drive quality through testing, type safety, linting, and best practices.

Account Manager

• Pflege und Entwicklung strategischer Partnerschaften mit Schlüsselkunden.
• Verantwortlich für umfassende Betreuung zugewiesener Key-Accounts.
• Identifikation von Upselling- und Cross-Selling-Möglichkeiten.
• Sicherstellung einer hohen Kundenzufriedenheit durch proaktive Kommunikation.
• Zusammenarbeit mit internen Teams (Sales, Marketing, Produktentwicklung und Technical Support).
• Teilnahme an Branchenmessen zur Pflege und zum Ausbau strategischer Partnerschaften.

Key Account Manager

Business Development Rep

• Responsible for generating sales pipelines through inbound and outbound activities.
• Reaching out to potential customers via phone, video call, or on-site visits.
• Analyzing and collecting current customer requirements.
• Structuring and maintaining data in the CRM system (HubSpot).
• Providing valuable input to the marketing team.
• Attending trade shows and events to represent Shopware.

Customer Relations Manager – m/f/d

Backend Engineer

Engineering Lead – Service Enablement Team

Frontend Engineer

Key Account Manager

Business Development Manager