ShopMy

Senior Manager, Product Research, UX/UR

ShopMy

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $120,000 - $160,000 per year

Job Level

Senior

About the role

  • Own and drive the research roadmap in close partnership with Product, Success and Sales
  • Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing
  • Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience.
  • Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience.
  • Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization
  • Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)
  • Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs
  • Advocate for the voice of the creator, shopper and brand throughout the product development process
  • Contribute to the evolution of our product development process by establishing frameworks and best practices for research planning, documentation, and insights sharing
  • Help level up research understanding across the team through lightweight training and education

Requirements

  • 6+ years of experience in product or UX research, preferably at a fast-paced B2B or B2C startup
  • Expertise across both generative and evaluative research methods (both in-person and remote) with a portfolio or examples of research that influenced shipped products
  • Exceptional communication and storytelling skills- you make data and insights engaging, accessible, and memorable
  • Strong collaborator, able to build cross-functional relationships and advocate for users without losing sight of business context
  • Comfortable navigating ambiguity, prioritizing impact, and balancing rigor with speed
  • Experience working with creator tools, marketplaces, or e-commerce products is a plus
Benefits
  • Medical & Dental Coverage at 70%
  • Equity in ShopMy
  • Flexible PTO
  • 14 weeks of parental leave
  • Wellness & Social Stipend
  • Technology Stipend
  • Learning & Development Stipend
  • 401k program (3% automated contribution from ShopMy!)
  • Wellhub Membership
  • Company retreats
  • Opportunity to monetize your influence- all employees build out a ShopMy page!
  • Birthday PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user researchUX testingusability testinggenerative researchevaluative research1:1 interviewssurveysdiary studiesdata synthesisdesign principles
Soft Skills
communication skillsstorytellingcollaborationadvocacynavigating ambiguityprioritizationimpact assessmenttrainingeducationinfluencing