ShopMy

Business Development Rep

• Generate outbound qualified opportunities each month, hitting or exceeding your quota. Manage inbound pipeline.
• Mindfully document, assess and communicate highly detailed notes (pain points, budgets, infrastructure, timeline) on prospects- using our CRM- to set AE’s up for successful demos.
• Work with the Brand Growth team to identify accounts and do extensive territory planning for the assigned leads. Also conduct prospect research within focused industry verticals.
• Excellent execution of HubSpot CRM data management ensuring data integrity and accurate notes are accessible for Sales team.

Business Development Representative

Full-stack Engineer

• Design and implement APIs using Node.js
• Build and maintain user interfaces with React and Redux
• Ensure platform performance, scalability, and long-term maintainability
• Develop and optimize data pipelines and internal tools
• Deploy production-ready applications on AWS using containerization, ALB, and ECS
• Monitor system performance and proactively implement improvements
• Maintain high standards for code quality, structure, and best practices

Senior Full Stack Engineer

Manager

• Partner with the Director of Product Support on shopper support strategy — contributing to prioritization, roadmap input, and function-level planning
• Own hands-on queue management and ticket resolution in Intercom, maintaining high quality and fast resolution across shopper support volume
• Monitor shopper support health at the queue level — tracking resolution times, identifying friction patterns, and driving fixes to systemic issues before they impact shoppers at scale
• Define quality standards and escalation protocols for shopper support, ensuring consistency across all touch points
• Lead cross-functional work that improves the shopper experience, partnering with Product, Engineering, CS, and Brand teams to resolve upstream issues
• Build and maintain documentation, workflows, and team norms that help others navigate complex shopper situations consistently
• Leverage AI tools and automation to improve resolution efficiency, reduce manual lift, and surface insights that drive better shopper outcomes
• Flex into emerging support areas as the product and business evolve — from new shopper surfaces to cross-functional initiatives that need a support owner

Manager, Shopper Support

Product Designer

• Own and drive the research roadmap in close partnership with Product, Success and Sales
• Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing
• Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience.
• Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience.
• Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization
• Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)
• Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs
• Advocate for the voice of the creator, shopper and brand throughout the product development process
• Contribute to the evolution of our product development process by establishing frameworks and best practices for research planning, documentation, and insights sharing
• Help level up research understanding across the team through lightweight training and education

Senior Manager, Product Research, UX/UR

• Own the full brand onboarding lifecycle from post-sale through go-live, managing a mixed Shopify and non-Shopify queue and ensuring every brand has a clear, well-executed path to launch
• Monitor onboarding health at the queue level — tracking timelines, actioning churn risks, and driving resolution of systemic blockers before they impact brands at scale
• Define quality standards and escalation protocols for onboarding, ensuring consistency across all touch points and teammates
• Lead large, cross-functional initiatives with company-wide impact — whether that’s improving go-live rates, reducing time-to-value, or partnering with Product and Engineering on platform improvements
• Partner with the Director of Product Support on long-term strategy, anticipating scale challenges and building preventative solutions
• Serve as a thought partner and informal mentor to junior team members, helping them grow their skills and navigate complex client situations
• Leverage AI tools and automation to improve onboarding efficiency, reduce manual lift, and surface insights that drive better client outcomes — and influence how the broader team adopts and scales these capabilities

Senior Manager, Product Support – Onboarding

Machine Learning Engineer

• Design and ship productionized ML pipelines, from raw data and ETL through model inference and orchestration
• Build and deploy ML-powered APIs and services that support real user-facing features
• Own the full lifecycle of ML systems: experimentation, deployment, monitoring, and iteration
• Develop ML systems for personalization, search, and recommendations
• Work with embedding-based systems and vector representations (text, images, or multimodal data)
• Measure results rigorously and iterate based on real-world performance
• Create and maintain data pipelines and internal tooling
• Deploy and operate ML systems in production (AWS, containerization, EC2, service orchestration)
• Ensure systems are scalable, reliable, and observable
• Monitor model and system performance and improve robustness over time
• Maintain a high standard for code quality, testing, and system design
• Collaborate closely with leadership and peers to shape technical direction
• Move quickly while balancing correctness, reliability, and long-term maintainability

Business Development Representative

Senior Full Stack Engineer

Manager, Shopper Support

Senior Manager, Product Research, UX/UR

Senior Manager, Product Support – Onboarding

Senior Machine Learning Engineer