ShopMy

Machine Learning Engineer

• Design and ship productionized ML pipelines, from raw data and ETL through model inference and orchestration
• Build and deploy ML-powered APIs and services that support real user-facing features
• Own the full lifecycle of ML systems: experimentation, deployment, monitoring, and iteration
• Develop ML systems for personalization, search, and recommendations
• Work with embedding-based systems and vector representations (text, images, or multimodal data)
• Measure results rigorously and iterate based on real-world performance
• Create and maintain data pipelines and internal tooling
• Deploy and operate ML systems in production (AWS, containerization, EC2, service orchestration)
• Ensure systems are scalable, reliable, and observable
• Monitor model and system performance and improve robustness over time
• Maintain a high standard for code quality, testing, and system design
• Collaborate closely with leadership and peers to shape technical direction
• Move quickly while balancing correctness, reliability, and long-term maintainability

Senior Machine Learning Engineer

Affiliate Manager

• Own resolution of complex, high-impact inbound support issues related to affiliate networks
• Act as an escalation point for affiliate-related issues, applying judgment to balance speed, accuracy, and customer impact
• Identify root causes of recurring affiliate issues and partner with Product and Engineering to drive durable fixes
• Define and improve support workflows, escalation standards, and documentation within the affiliate support domain
• Surface trends, risks, and customer insights through structured documentation and reporting
• Lead high-impact initiatives to reduce inbound volume and improve self-service
• Partner cross-functionally to inform product decisions, roadmap prioritization, and tooling improvements
• Contribute to broader Product Support initiatives that improve efficiency, quality, and scale

Manager, Creator Support – Affiliate

Product Designer

• Own end-to-end design for assigned features — from assisting in research to high-fidelity delivery — ensuring user-centered, polished, and feasible solutions.
• Collaborate with PMs, engineers, and design to deliver cohesive, and beautiful user experiences.
• Digest user research to turn insights into actionable design improvements.
• Engage in design critiques, giving and receiving constructive feedback.
• Contribute to and maintain the design system for consistency, scalability, and accessibility.
• Maintain exceptional craft and attention to detail, ensuring designs meet accessibility standards and follow best practices.
• Proactively identify design opportunities to improve product usability, aesthetics, and overall customer experience.
• Stay up-to-date on trends and tools, bringing fresh, innovative ideas to the team.

Senior Product Designer

Attorney

• Lead, streamline, and maintain end-to-end vendor procurement workflows, from intake to review to onboarding
• Manage vendor risk assessments and coordinate approvals across Legal, Finance, and Engineering
• Use Salesforce/Ironclad to manage request routing, deal workflows, and relevant data inputs
• Partner with Sales to support contracts, redlines, and customer-facing operational needs
• Administer and optimize Ironclad, including templates, workflows, integrations, and reporting
• Maintain contract lifecycle visibility and help teams track renewals, obligations, and milestones
• Support the development of scalable legal processes, playbooks, templates, and cross-team tooling
• Improve operational efficiency within Legal by building systems for intake, tracking, and reporting
• Manage evidence collection and continuous controls monitoring using Vanta (or related tool)
• Coordinate internal and external SOC audits, ensuring teams are prepared and documentation is complete
• Respond to customer diligence questionnaires and security assessments using standardized materials
• Work with Engineering and Product teams on data governance, privacy practices, and risk mitigation

Senior Machine Learning Engineer

Manager, Creator Support – Affiliate

Senior Product Designer

Manager, Legal Operations