ShopMy

Manager

• Deep dive with customer teams to deeply understand their processes and problems, and decide and prioritize where to plug in agents for the greatest impact
• Own and deeply understand the customer need behind each agent, whether the client is an internal team or an external brand or creator, and convert it into clear requirements and priorities for the agents
• Garden agents against that need: watch for recurring gaps, quality drift, confusing delegation, weak eval coverage, and agents being stretched beyond their shape
• Own prompt and document quality, delegation shape, locked instructions, and agent boundaries for your agents with a high bar for precision
• Help shape the agentic orchestration system itself, not just the individual agents: spot flaws, friction, and missing capabilities in how agents are coordinated, and act as a product driver for where the system should go next
• Triage the improvement queue: act on the agent-side changes you own, route tool and capability gaps to engineering, and route product ambiguity to product owners
• Partner with the people an agent serves, along with product and engineering, so every agent has the right scope, knowledge, and tools to succeed, without taking over their domains

ShopMy

Agent Manager

Senior Product Manager, AI Agents