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About the role
Key responsibilities & impact- Deep dive with customer teams to deeply understand their processes and problems, and decide and prioritize where to plug in agents for the greatest impact
- Own and deeply understand the customer need behind each agent, whether the client is an internal team or an external brand or creator, and convert it into clear requirements and priorities for the agents
- Garden agents against that need: watch for recurring gaps, quality drift, confusing delegation, weak eval coverage, and agents being stretched beyond their shape
- Own prompt and document quality, delegation shape, locked instructions, and agent boundaries for your agents with a high bar for precision
- Help shape the agentic orchestration system itself, not just the individual agents: spot flaws, friction, and missing capabilities in how agents are coordinated, and act as a product driver for where the system should go next
- Triage the improvement queue: act on the agent-side changes you own, route tool and capability gaps to engineering, and route product ambiguity to product owners
- Partner with the people an agent serves, along with product and engineering, so every agent has the right scope, knowledge, and tools to succeed, without taking over their domains
Requirements
What you’ll need- 3+ years in product management, or a closely related role where you owned a product, workflow, or service against real customer needs
- A keen understanding of business processes and strong business judgment: you can reason about where the leverage and the ROI are, and focus the agents there
- A track record of deeply understanding customers, internal or external, and turning their needs into clear requirements others can act on
- An evidence-driven, analytical mindset, with the patience and attention to detail to read run histories, spot recurring patterns, and prioritize by impact
- Enough technical fluency to prototype, evaluate, and go deep with engineers on agent design and reliability; you do not need to be a software engineer, but you cannot be hands-off
- Real comfort operating independently amid ambiguity, in a role and a system that are both still being built
- Bachelor's degree or equivalent practical experience.
- Bonus Points
- Experience working in high-growth startups or fast-paced product environments
- Hands-on experience building, prompting, or evaluating LLM agents
- Familiarity with eval frameworks or LLM-as-judge systems
- Background in consulting or strategic business operations
- Background in the creator economy, influencer or affiliate marketing, or e-commerce
- Experience working directly with brands or creators as clients.
Benefits
Comp & perks- Medical & Dental Coverage at 70%
- Equity in ShopMy
- Flexible PTO
- 14 weeks of parental leave
- Wellness & Social Stipend
- Technology Stipend
- Learning & Development Stipend
- 401k program (3% automated contribution from ShopMy!)
- Wellhub Membership
- Company retreats
- Opportunity to monetize your influence- all employees build out a ShopMy page!
- Birthday PTO
- Brand new NYC HQ office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product OwnershipWorkflow ManagementRequirements GatheringData AnalysisPrototypingAgent DesignEvaluation FrameworksBusiness Process UnderstandingROI AnalysisAttention to Detail
Soft Skills
Independent OperationProblem SolvingCommunicationCollaborationAdaptability
Certifications
Bachelor's Degree