Implementation Manager, SMB

Shopmonkey

full-time

Posted on: 1/24/2026

Location Type: Remote

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💰 $60,000 - $70,000 per year

About the role

Serve as the main point of contact during a customer’s implementation process
Deliver top tier customer service and support across all product areas
Assist in training customers to ensure the successful beginning of a new customer journey
Coordinate deliverables with various internal departments
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Learn all about the Shopmonkey product suite and automotive industry

Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience
Have a clear, professional, friendly and informative communication style
Enjoy creative problem solving and taking on new challenges
Have exceptional project management skills with a proven ability to multi-task
Are self-directed learners and highly motivated to succeed
Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
Adapt quickly to changing priorities and evolving customer needs
Are familiar with SaaS business models and tools
Have a true appreciation for cars and/or are familiar with the automotive industry!

Benefits

Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire
11 paid holidays
Flexible time off - take the time off you need!
Matching donations for approved charitable organizations
Group volunteer efforts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcustomer serviceproblem solvingmulti-taskingSaaS

Soft Skills

communicationself-directed learningmotivationadaptabilitycollaboration