Shopmonkey

Customer Success Manager

• Develop relationships with strategic customers, understand how their shops run, and what makes their business successful
• Manage and check in proactively on a regular cadence to ensure customers maintain high NPS, are engaged, and have a high adoption of Shopmonkey’s offerings
• Using Data to Drive depth within your book of business, make strategic recommendations, and a cadence of QBRs
• Become a trusted advisor and advocate for customers’ stakeholders and executives
• Managing the payments/billing and administration side of your Book of Business
• Partnering with Commercial leaders to drive value-add upsells, cross-sells, and successful renewals for both growth and maintaining NRR
• Remove adoption roadblocks by understanding challenges and recommending solutions, driving product value and stickiness
• Become the voice of the customer, and represent customer use cases internally
• Travel to customer location(s) for meetings with stakeholders and attend events/trade shows, as required

Strategic Customer Success Manager – Enterprise

Account Manager

• Build and maintain a pipeline of high-quality opportunities within our SMB customer base
• Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives
• Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
• Communicate accurate and realistic forecast information to the management team by ensuring our CRM and payments processing platform are being utilized and managed effectively
• Learn tried and true SaaS sales strategies
• Learn all about the Shopmonkey full product suite, our customer's journey, and the automotive industry
• Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
• Communicate thoughtful, customized solutions that help customers move forward and grow their business

Customer Account Manager, SMB

SEO Marketing

• Own technical SEO end-to-end — audit, prioritize, and resolve issues using Ahrefs, Screaming Frog, Google Search Console, log file analysis, and custom tooling
• Lead our Generative Engine Optimization (GEO) / AI Search strategy — optimize content, structured data, and entity signals so we surface and get cited in ChatGPT, Perplexity, Google AI Overviews, Claude, and other LLM-powered search experiences
• Design and run a continuous program of SEO and GEO experiments — form hypotheses, instrument tracking, analyze results rigorously, and scale what works
• Build dashboards and analytical frameworks that connect organic activity to business outcomes — indexing, rankings, CTR, AI citation share, conversions, and revenue
• Implement on-page SEO — internal linking, schema markup, meta/title optimization, canonicalization, and content structure tuned for both classic search and LLM retrieval
• Identify and fix indexation problems, crawl issues, broken links, redirect chains, Core Web Vitals regressions, and JavaScript rendering issues
• Write clear, detailed product requirements and dev tickets; partner with engineering and design to ship SEO/GEO improvements without friction
• Use AI tools and AI-enabled workflows aggressively to scale audits, content production, keyword/entity research, and competitive analysis — and continuously find new ways to do more with leverage
• Stay deeply current on Google algorithm updates, LLM retrieval/citation behaviors, and emerging GEO best practices — translate findings into internal playbooks and become the in-house authority
• Distribute and repurpose content across owned and rented placements (Blog, YouTube, Reddit, LinkedIn, etc.) where it drives measurable organic value

Strategic Customer Success Manager – Enterprise

Customer Account Manager, SMB

SEO/GEO Content Manager