Shopmonkey

Implementation Specialist

• Serve as the main point of contact during a customer’s CRM implementation process and regularly onboard new SMB customers as needed.
• Work closely with Sales, Implementation and Success teams to provide a seamless onboarding experience for the Shopmonkey CRM tool.
• Deliver top tier customer service and support for the Shopmonkey CRM tool, focused on understanding automotive repair shop marketing needs and how CRM Essentials can add value to any repair shop.
• Coordinate deliverables with various internal departments
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Learn all about the Shopmonkey product suite and automotive industry

CRM Implementation Manager

Product Manager

• Develop and champion a compelling Fintech vision and long-term roadmap based on market research, shop feedback, and business objectives. Monitor the Fintech industry and insights into the competitive landscape and best practices.
• Drive feature scoping, prioritization efforts, and trade-off conversations – knowing what to say no to to achieve the best outcome. Craft detailed requirements and product specifications. You'll manage the product backlog to deliver maximum impact.
• Work closely with engineering, design, payment operations, marketing, sales, and legal teams to ensure successful product launches and market adoption.
• Conduct in-depth user research and data analysis to deeply understand SMB and Enterprise customer pain points and needs. Use these insights to make informed product decisions.
• Oversee the entire product lifecycle, from ideation and validation, to launch and iteration. You'll track key product metrics, such as user engagement and revenue, using them to measure success and guide future development.

Senior Product Manager, Fintech

DevOps Engineer

• Define and enforce SLOs, SLAs, and error budgets across Shopmonkey's production systems.
• Lead incident management end-to-end: on-call frameworks, blameless postmortems, and systemic remediation.
• Drive observability maturity — OpenTelemetry, Prometheus, and the dashboards and alerts that give every team a clear signal.
• Ensure 99.9%+ availability for a platform processing critical business operations for thousands of shops.
• Own Shopmonkey's GCP-based cloud infrastructure: provisioning, scaling, cost optimization, and architectural evolution.
• Lead the internal platform team that builds developer tooling, CI/CD pipelines, and deployment infrastructure that accelerates every engineering squad.
• Champion infrastructure-as-code practices, making our environments reproducible, auditable, and fast to provision.
• Partner with senior engineers on scalability decisions as we grow our customer base and data volumes.
• Own the engineering infrastructure and software budget as well as vendor relationships.
• Own the technical security posture of the platform: vulnerability management, secrets management, network security, and hardening.
• Lead compliance programs and certifications relevant to Shopmonkey's enterprise customers and growth trajectory (SOC 2 Type II, and beyond).
• Build a culture of security that is embedded into the development lifecycle — not bolted on at the end.
• Treat compliance not as a checkbox but as a multi-pillar investment that compounds trust with customers over time.
• Evangelize and operationalize DevOps principles across engineering: CI/CD, feature flags, progressive deployment, automated testing infrastructure.
• Drive down time-to-deploy, mean time to recovery (MTTR), and toil across the org.
• Partner with engineering leadership to ensure platform investments directly accelerate squad velocity.
• Build, retain, and grow a high-performing team spanning DevOps, SRE, Platform Engineering, and Infrastructure.
• Define org structure, hiring plans, and career ladders for TechOps disciplines.
• Develop managers and senior ICs; establish a culture of ownership, psychological safety, and continuous learning.
• Lead with a servant-leadership mindset — remove blockers, amplify great work, and hold the bar high.

VP/Director of TechOps – DevOps, SecOps

• Define Product Strategy: Define and champion the strategic direction, product vision, and roadmap for your squad, aligning with overall company goals and objectives. Stay attuned to industry trends, competitive dynamics, and emerging technologies that influence our space.
• Drive Execution: Lead feature scoping, prioritization, and trade-off discussions — knowing when to say no to achieve the best outcomes. Translate vision into clear product requirements and user stories, managing the backlog to ensure maximum impact and alignment with company goals.
• Lead Cross-Functional Teams: lead, inspire, and collaborate with engineering, design, marketing, and customer-facing teams to ensure successful launches, adoption, and measurable outcomes. Work with leadership to connect strategic plans to actionable, prioritized initiatives with clear metrics and timelines.
• Collaborate Across Squads: Collaborate closely with other squad leads and stakeholders to coordinate efforts, resolve dependencies, and optimize resource allocation.
• Champion the Customer: Conduct research, analyze data, and synthesize insights to deeply understand the needs of our diverse customers — from small independent shops to multi-location enterprises. Use these customer insights and data analytics to guide decisions.
• Own the Full Lifecycle: Oversee the end-to-end product lifecycle — from ideation and validation through launch, iteration, and optimization. Measure success using product metrics such as adoption, engagement, and customer satisfaction, and use these to guide continuous improvement.

Senior Product Manager

Customer Success Manager

• Learn all about the Shopmonkey product suite, our customer's journey, and automotive industry
• Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
• Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
• Ensure customers are engaged and proactively engage in churn mitigation efforts
• Monitor and evaluate the health of our customer base, ensuring customers renew their subscription on an ongoing basis
• Work cross-functionally with Sales, Support, Product and Implementation teams to ensure clean handoffs and exceptional customer experience.
• Maximize the tools available to improve efficiency and reporting, keeping the team on track for growth targets and mitigating churn
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Visit customers and attend events/trade shows as required

Associate Customer Success Manager – Bilingual

• Design, implement, and maintain an infrastructure platform that is the foundation for an exceptional customer experience with our products and services
• Turn complex and ambiguous situations into actionable plans
• Analyze and solve deep technical problems, providing mitigations and root cause analyses
• Must be able to operate in a fast-moving environment with the ability to adapt to changing priorities and requirements
• Identify manual processes that can be automated
• Must be able to handle customer impacting escalations and work in an on-call rotation with other engineers
• Be a driving force for incident response and blameless post mortem reporting

Senior Software Engineer – DevOps

Security Operations

• Design, implement, and maintain security tools and processes for the platform that provide the foundation for a world class level of security with our products and services
• Drive security workflow automation, deploy/tune EDR tools, manage security log ingestion, and build custom dashboards for visibility
• Analyze and solve security problems, providing mitigations and root cause analyses
• Must be able to operate in a fast-moving environment with the ability to adapt to changing priorities and requirements
• Proactive threat management, analyze security alerts, perform prioritization with evidence, and manage incident remediation
• Must be able to monitor and handle emerging escalations and work in an on-call rotation with other engineers
• Be a driving force for incident response and blameless post mortem reporting
• Ensure compliance with security policies, industry regulations (e.g., SOC 2, PCI, etc), and manage IAM roles

Engineer, SecOps

Full-stack Engineer

• Work directly with an engineering manager and other software engineers
• Self-starter with the ability to work effectively in a multi-disciplined team with a product manager, product designer and QA engineer
• Have a strong sense of teamwork and put the team’s and company’s interests first
• Must be able to operate in a fast-moving environment with the ability to adapt to changing priorities and requirements
• Experience designing, building, and operating production services
• Experience building and operating high performance multi-tier web applications, including REST APIs and optimized database operations

Software Engineer II – Full Stack

• Work directly with an engineering manager and other software engineers
• Self-starter with the ability to work effectively in a multi-disciplined team with a product manager, product designer and QA engineer
• Comfortable leading projects from planning through to delivery
• Have a strong sense of teamwork and put the team’s and company’s interests first
• Must be able to operate in a fast-moving environment with the ability to adapt to changing priorities and requirements
• Experience designing, building, and operating production services
• Experience building and operating high performance multi-tier web applications, including REST APIs and optimized database operations

Senior Software Engineer – Full Stack

Frontend Engineer

• Work directly with an engineering manager and engineering director to develop frontend architecture patterns
• Self-starter with the ability to work effectively in a multi-disciplined team with a product manager, product designer and QA engineer
• Have a strong sense of teamwork and put the team’s and company’s interests first
• Must be able to operate in a fast-moving environment with the ability to adapt to changing priorities and requirements
• Experience designing, building, and operating production services
• Experience building and operating high performance multi-tier web applications and serving multiple applications from a single codebase

Senior Software Engineer II – Front End

• Take new ideas from 0 to 1 by building innovative prototypes, validating them quickly, and shipping the ones that work
• Work directly with founders, executives, and engineering leadership to identify high-impact opportunities and turn them into working software
• Use AI-assisted development tools daily as a force multiplier by writing, reviewing, and refactoring code faster without sacrificing quality
• Work across the stack as needed. Frontend, backend, etc
• Engage directly with customers to understand their problems and validate that what you’re building actually solves them
• Collaborate closely with product managers and designers in a small-team environment where your input shapes direction, not just implementation
• Contribute to the team’s tooling and workflows, helping us get better at building software quickly and reliably
• Operate with a high degree of ownership and autonomy. You won’t be waiting around for detailed specs; instead, you’ll be helping define what gets built

Senior Software Engineer

Recruitment

• Manage complex, multi-stage interview loops for software engineering and technical product roles across various time zones.
• Act as the primary point of contact for candidates, ensuring a seamless, high-touch experience.
• Partner closely with hiring managers and interview panels to optimize calendar availability.
• Maintain meticulous data integrity within Greenhouse, ensuring all candidate records and interview stages are updated in real-time.
• Assist with identifying and engaging passive technical talent through Endorsed & LinkedIn Recruiter.
• Conduct initial profile screenings to ensure candidates meet cultural core values as well as experience needed.
• Execute sourcing strategies that prioritize a diverse candidate pool.

Seasonal Technical Recruiting Coordinator

Marketing Operations

• Architect and govern the end-to-end marketing automation ecosystem, ensuring seamless data flow between HubSpot, Web/Engineering, and Revenue Operations.
• Orchestrate and maintain the Global Reporting Framework within HubSpot, ensuring 100% data integrity and providing a "single source of truth" for lead-to-revenue performance.
• Partner with Marketing Leadership to design and scale a measurement program that proves the ROI and efficacy of all marketing spend.
• Serve as the primary SME for the marketing tech stack, proactively sourcing and implementing new solutions (e.g., referral/partner platforms) to solve business bottlenecks.
• Act as the operational bridge between Marketing, Web/Engineering, and RevOps to eliminate execution friction and accelerate campaign velocity.
• Design and own technical tracking frameworks for major multi-channel initiatives, ensuring accurate attribution for high-stakes programs like SEMA or direct mail.