Customer Account Manager, SMB

Shopmonkey

Customer Account Manager leading Shopmonkey's customer expansion initiatives in the SMB segment. Building relationships and driving sales with Shopmonkey users in a hybrid work environment.

Posted 6/1/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $120,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain a pipeline of high-quality opportunities within our SMB customer base
Define and execute new sales strategies to effectively showcase the impact Shopmonkey can make in customer’s lives
Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services
Communicate accurate and realistic forecast information to the management team by ensuring our CRM and payments processing platform are being utilized and managed effectively
Learn tried and true SaaS sales strategies
Learn all about the Shopmonkey full product suite, our customer's journey, and the automotive industry
Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help
Communicate thoughtful, customized solutions that help customers move forward and grow their business

Requirements

What you’ll need

2+ years of sales experience, preferably at a technology company, with a track record of top performance.
Experience managing month to month and multi annual contracts with multiple products in use
Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy.
Aptitude to operate in a highly ambiguous and fast-paced environment.
Demonstrated passion for the startup community and new technology businesses.
Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor.
Thirst for personal growth, team player mentality, and equal willingness to teach and learn.
Willingness to travel 20-30% with onsite visits to clients

Benefits

Comp & perks

Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire
11 paid holidays
Flexible time off - take the time off you need!
Matching donations for approved charitable organizations
Group volunteer efforts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experienceSaaS sales strategiescontract managementcustomer engagementup-sellingcross-sellingCRM utilizationpayments processing

Soft Skills

communication skillsempathycharismahumilityteam player mentalitypersonal growthadaptabilityproblem-solving