Shook Digital

Customer Success Manager – Creative Performance

Shook Digital

full-time

Posted on:

Location Type: Hybrid

Location: Helsinki • Finland

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Salary

💰 €4,000 - €5,000 per month

About the role

  • Build strong and long-term relationships with clients, acting as a trusted strategic partner
  • Develop a deep understanding of clients’ performance goals, marketing strategies, and media ecosystems
  • Provide guidance on creative strategy, testing frameworks, and performance marketing best practices
  • Frequently meet your key customers across Europe in person
  • Analyze campaign and creative performance data to identify trends and actionable insights
  • Translate insights into clear recommendations to improve creative and media performance
  • Continuously improve results through structured testing, measurement, and iteration
  • Manage client onboarding and ensure successful implementation of Shook workflows
  • Coordinate across internal teams (creative operations, product, partnerships) to ensure smooth execution
  • Support planning and execution of creative production across channels and markets
  • Drive product adoption through regular client check-ins, workshops, and training sessions
  • Monitor platform usage and proactively address challenges
  • Identify opportunities to expand collaboration and support revenue growth
  • Gather client insights and communicate feedback to product and internal teams
  • Stay up-to-date on digital trends, emerging platforms, and innovations in performance marketing

Requirements

  • 3+ years of experience in Performance Marketing and/or Creative Strategy, ideally working with short-form video advertising
  • Strong understanding of advertising platforms (Meta, TikTok, Google, programmatic)
  • Familiarity with campaign performance metrics and optimization approaches
  • Hands-on familiarity with creative production, creative analysis, or content testing workflows
  • Data-savvy mindset and confidence working alongside analytics or technical teams
  • Strong communication, negotiation, and presentation skills
  • Ability to simplify complex concepts and explain insights clearly to clients
  • Strong project management and ability to handle multiple priorities
  • Self-motivated and commercially minded, driven by measurable outcomes
  • Bonus points if you also have:
  • Experience in a customer-facing role such as Customer Success Manager or Strategic Account Manager
  • Familiarity with SaaS platforms or marketing technology products
  • Understanding of AI tools or creative automation platforms
  • Additional languages (especially German, Spanish or French)
Benefits
  • Competitive compensation (€4,000–€5,000/month gross salary depending on experience)
  • Stock options in a fast-growing creative technology company
  • A team of highly skilled and motivated colleagues (“Shookies”)
  • Freedom with responsibility — we value outcomes over activity
  • Hybrid / remote friendly work culture
  • Opportunities for frequent international travel
  • Pro rata holidays already in 1st year
  • The opportunity to work with some of the most ambitious brands and performance teams globally
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Performance MarketingCreative StrategyShort-form Video AdvertisingCampaign Performance MetricsOptimization ApproachesCreative ProductionCreative AnalysisContent Testing WorkflowsData AnalysisDigital Trends
Soft Skills
CommunicationNegotiationPresentationProject ManagementSimplifying Complex ConceptsSelf-motivatedCommercially MindedClient Relationship ManagementCollaborationAdaptability