Shook Digital

Customer Success Manager

• Build strong and long-term relationships with clients, acting as a trusted strategic partner
• Develop a deep understanding of clients’ performance goals, marketing strategies, and media ecosystems
• Provide guidance on creative strategy, testing frameworks, and performance marketing best practices
• Frequently meet your key customers across Europe in person
• Analyze campaign and creative performance data to identify trends and actionable insights
• Translate insights into clear recommendations to improve creative and media performance
• Continuously improve results through structured testing, measurement, and iteration
• Manage client onboarding and ensure successful implementation of Shook workflows
• Coordinate across internal teams (creative operations, product, partnerships) to ensure smooth execution
• Support planning and execution of creative production across channels and markets
• Drive product adoption through regular client check-ins, workshops, and training sessions
• Monitor platform usage and proactively address challenges
• Identify opportunities to expand collaboration and support revenue growth
• Gather client insights and communicate feedback to product and internal teams
• Stay up-to-date on digital trends, emerging platforms, and innovations in performance marketing

Customer Success Manager – Creative Performance