Shipwell

Customer Success Manager

• Lead Customer Success and Customer Support as a single, integrated post-sales function
• Own customer outcomes across retention, renewals, expansion, and support
• Be accountable for GRR, NRR, and customer sentiment (NPS)
• Lead and develop a high-performing team of Customer Success Managers and Support professionals
• Ensure customers achieve measurable value with rapid time-to-value
• Manage customer escalations and executive-level issues with sound judgment
• Partner closely with Sales, Implementation, and Product to ensure seamless customer experience
• Build scalable operating processes that reduce heroics and prevent surprise churn
• Provide clear, reliable visibility into customer health, risk, and revenue outlook
• Translate customer insight into actionable feedback for Product and Engineering

Head of Customer Success

Technical Product Manager

• As a product manager, you'll lead the charge in developing innovative and impactful AI supply chain software. This role is perfect for a passionate technical product manager who thrives on delivering measurable results in a fast-paced, competitive, and positive environment.