Shipt

Senior Manager, Workforce Management

Shipt

full-time

Posted on:

Location Type: Hybrid

Location: Birmingham • Alabama • Minnesota • United States

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Salary

💰 $75,000 - $120,000 per year

Job Level

Senior

About the role

  • As the Sr Manager of Workforce Management at Shipt, you will play a pivotal role in leading and participating in a high-performing team responsible for end-to-end workforce management for Shipt's experiential operations team.
  • This is a high visibility role that includes direct accountability for a 20+ million dollar budget and oversight of 700+ internal and external members of the Experiential Operations team.
  • While no two days are the same you will lead, motivate, and develop a team of 19 analysts, associate managers, and managers to ensure the delivery of exceptional workforce management services.
  • You will lead and be hands on in the development and execution of accurate workforce forecasts and capacity plans to ensure optimal resource allocation.
  • You will implement strategies to monitor real-time performance and adjust staffing levels to meet service level goals, ensuring efficient response to dynamic operational needs.
  • You will develop and execute plans for effective management of operational queues using system automation, people and processes, ensuring smooth and efficient workflow.
  • You will also lead and coach the team in all aspects of best in class Work Force Practices.
  • You will establish and monitor key performance indicators (KPIs) related to workforce management, regularly reporting on performance and identifying opportunities for improvement.
  • You will work closely with cross-functional teams, including operations, technology, and analytics, to align workforce management strategies with overall business objectives.
  • You will drive a culture of continuous improvement by identifying and implementing process enhancements and technology solutions that optimize workforce efficiency.

Requirements

  • You have a Bachelor's degree in Business, Operations Management, or a related field.
  • Master’s degree is a plus.
  • You have 5 years of proven experience in leading workforce management teams in a high-volume, customer-centric environment, ideally with gig industry experience.
  • You have in-depth knowledge of workforce management principles, including forecasting, scheduling, real-time management and KPI (service levels, occupancy and concurrency) achievement.
  • You have advanced statistical modeling skills, including the ability to understand machine learning concepts and their use in advanced regression models (ARIMA, Prophet, etc)
  • You have 5 years and expert level proficiency in workforce management tools and systems.
  • You have strong analytical and problem-solving skills, with the ability to transform complex analytical problems to easily consumable, actionable insights.
  • You have excellent communication and interpersonal skills, with the ability to influence and collaborate across different levels of the organization.
  • You have experience communicating with all levels of an organization, to include senior executives.
  • You have demonstrated ability to thrive in a fast-paced, dynamic work environment.
Benefits
  • Employees (and eligible family members) are covered by medical, dental, vision and more.
  • Employees may enroll in our company’s 401k plan.
  • Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave.
  • Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workforce managementforecastingschedulingreal-time managementKPI achievementstatistical modelingmachine learningadvanced regression modelsARIMAProphet
Soft Skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillsinfluencing skillscollaboration skillsleadership skillsteam developmentcontinuous improvementadaptability
Certifications
Bachelor's degree in BusinessBachelor's degree in Operations ManagementMaster’s degree (preferred)