Shippit

Account Executive

• Own the full sales cycle, from lead generation to contract closure, ensuring a strong and sustainable pipeline.
• Identify and convert businesses in need of fleet management solutions, increasing Shippit’s presence across key industries.
• Consult with logistics, operations, and fleet managers to understand their challenges and position Shippit as a strategic solution.
• Lead commercial discussions, craft compelling proposals, and secure long-term contracts with prospective clients.
• Work closely with Marketing, Customer Success, and Product teams to refine go-to-market strategies and customer engagement.
• Stay up to date with logistics and fleet management trends, regulatory changes, and competitor activities to maintain a competitive edge.
• Maintain accurate forecasting and reporting through CRM tools (Salesforce preferred).
• Consistently meet or exceed sales quotas, driving revenue growth.

People Operations

• Act as a first point of contact for employees and managers on People-related queries - such as policies, legislation and processes - providing clear, practical, and timely guidance.
• Support employees through key lifecycle moments including onboarding, role changes, leave transitions, performance cycles and offboarding.
• Contribute to the delivery of People programs such as onboarding, engagement initiatives, compensation reviews and performance processes.
• Monitor employee experience feedback and recommend improvements to enhance clarity, consistency, and employee satisfaction.
• Execute core People processes including onboarding, employment changes, and offboarding for all employees.
• Maintain accurate employee records and documentation in line with local employment legislation.
• Support compliance with local labour/employment law, workplace policies, and internal governance standards.
• Coordinate with external providers where required (e.g. payroll, benefits, visas, statutory reporting).
• Own end-to-end recruitment for Indonesia-based roles, partnering with hiring managers and supported by the Talent & Development Manager.
• Support recruitment activities more broadly, including job ads, interview coordination, offers, and employment documentation.
• Ensure a positive and well-organised candidate experience, from first contact through to onboarding.
• Maintain accurate data in HR systems and ensure high standards of data integrity.
• Prepare and support People reporting across all regions.
• Use people data and metrics to identify trends and insights for improvement.
• Support and contribute to People projects, including WGEA reporting and SOC2 compliance activities.
• Maintain audit-ready documentation and support evidence gathering as required.
• Participate in the implementation or improvement of People processes and controls.
• Support the delivery of local engagement, wellbeing, and inclusion initiatives.
• Assist with the administration of benefits and employee programs.
• Contribute to initiatives that strengthen the employee experience and local employee value proposition.

HR/People Generalist

Platform Engineer

• Work with our Engineering, Product and Data & Analytics teams to drive opportunities that continue to scale and fine-tune how we build and operationalise our products.
• Engineer and build effective, efficient, and sustainable infrastructure, including data pipelines, within cloud-based technologies.
• Identify and solve big data, throughput, streaming, and batch processing challenges.
• Identify, design, and implement internal process improvements: automating manual processes, optimising data delivery, and redesigning infrastructure for greater scalability.
• Work collaboratively with squads and other teams to architect, develop and implement continuous improvements, whether that be with our technology, product or processes.
• Design and implement patterns for data flow across the business.
• Ensure data security and risk management across Shippit.
• Bring software engineering expertise combined with a data perspective to make holistic and informed decisions that will best serve the product, team and Shippit.
• Lead and mentor junior data engineers, providing guidance on best practices and technical challenges.

Staff Data Platform Engineer

Support Engineer

• Resolve complex, escalated technical issues through deep-dive research, reproduction, and advanced troubleshooting
• Audit customer support interactions and provide mentorship, training and actionable feedback to drive excellence across the broader team
• Identify issues trends across a customer cohort and partner with Engineering to triage and resolve systemic bugs or platform issues
• Monitor support queues and manage SLAs, ensuring internal Operating Level Agreements (OLAs) are consistently met
• Contribute to technical documentation and empower both internal teams and end-users with self-service resources in the Help Centre
• Interface with Implementation and Customer Success teams to ensure seamless technical operations for our customers
• Work effectively as part of a team working on multiple timezones, providing clear briefings and updates, and handovers where needed

Account Executive

HR/People Generalist

Staff Data Platform Engineer

Senior Technical Support Engineer