Shippit

Project Manager

• Own pre-sales discovery, scoping and solution design
• Develop tailored Statements of Work (SOWs) and solution documentation
• Lead customer discovery workshops and working sessions
• Manage and deliver a portfolio of projects from initiation through to go-live
• Act as the primary point of coordination between customer stakeholders and internal teams
• Oversee the early life shipping period following go-live
• Contribute to the ongoing improvement of implementation playbooks, scoping frameworks and delivery processes
• Identify and execute on opportunities to leverage AI and automation to enhance the customer solutioning process and customer experience

Implementation Project Manager

Product Designer

• Design of services and products that Shippit customers experience
• Create end-to-end service journeys and blueprints
• Identify pain points, service gaps, and opportunities

Implementation Project Manager

Senior Service & Experience Designer