Implementation Project Manager

Shippit

Implementation Project Manager delivering enterprise and mid-market solutions for customer operations at Shippit. Involves project management, solution design, and cross-team collaboration.

Posted 6/1/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own pre-sales discovery, scoping and solution design
Develop tailored Statements of Work (SOWs) and solution documentation
Lead customer discovery workshops and working sessions
Manage and deliver a portfolio of projects from initiation through to go-live
Act as the primary point of coordination between customer stakeholders and internal teams
Oversee the early life shipping period following go-live
Contribute to the ongoing improvement of implementation playbooks, scoping frameworks and delivery processes
Identify and execute on opportunities to leverage AI and automation to enhance the customer solutioning process and customer experience

Requirements

What you’ll need

Experience in a SaaS implementation role managing large and complex implementation projects
Strong capabilities in developing tailored statements of work and solution documentation
Demonstrated ability to oversee and execute multiple project engagements from initiation to completion
Exceptional at breaking large complex projects into smaller streams of work
Excellent communication and relationship management skills
Expert facilitation and training development and delivery capabilities
Proven ability to coordinate effectively with cross-functional internal teams
Adopter of AI and emerging technology that scale customer experience and productivity

Benefits

Comp & perks

Flexible hybrid - ability to mix your working week between The Shippit office and your home office
Employee Share Option Plan
Generous parental leave policy and pet friendly office
Wellbeing Policy with strong focus on whatever makes you feel good from inside out
Unlocking your potential with a blend of in person and online learning and development opportunities
Casual Friday everyday
Team outings, weekly lunches, team events, loaded pantry and the list goes on…

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS implementationsolution designStatements of Work (SOW)project managementAIautomationimplementation playbooksscoping frameworksdelivery processes

Soft Skills

communicationrelationship managementfacilitationtraining developmentcoordinationproblem-solvingproject engagementcustomer experience enhancement