ShipMonk

Senior Manager, Parcel Operations

ShipMonk

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Overseeing the performance, relationships, and contracts of last-mile small parcel carriers across all ShipMonk facilities.
  • Manage existing carrier operations.
  • Act as a key commercial liaison, partnering with Sales, Product, and Customer Experience teams to build client-driven parcel solutions.
  • Collect and analyze feedback from merchants on carrier services, pricing, and feature gaps.
  • Collaborate with Product and Tech teams to shape the roadmap of new parcel capabilities and platform enhancements.
  • Create and maintain KPIs for cost, service, and product adoption.

Requirements

  • 6–10 years of experience in parcel logistics, transportation, or ecommerce fulfillment, with at least 3 years in a managerial or leadership role.
  • Proven experience managing carrier relationships, contract negotiations, and performance metrics.
  • Strong understanding of parcel networks (e.g., USPS, UPS, FedEx, DHL eCom, regional carriers).
  • Demonstrated ability to partner cross-functionally with Sales, Product, and Operations teams.
  • Experience in pricing models, solution engineering, or client-facing logistics support is a plus.
  • Exceptional communication, negotiation, and analytical skills.
  • Proficiency in Excel/Google Sheets; experience with WMS/TMS systems preferred.
  • Bachelor’s degree in Supply Chain, Logistics, Business, or a related field; MBA is a plus.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
parcel logisticstransportationecommerce fulfillmentcarrier relationship managementcontract negotiationsperformance metricspricing modelssolution engineeringanalytical skillsKPI creation
Soft Skills
communicationnegotiationanalyticalcross-functional collaborationleadership
Certifications
Bachelor’s degree in Supply ChainBachelor’s degree in LogisticsBachelor’s degree in BusinessMBA